What is the personal butler of domestic hotels generally like?

The so-called "butler service" is a more professional and personalized one-stop hotel service, which integrates the services of hotel front office, guest room and catering department into one person's service. VIPs staying in the hotel will be served by the designated professional butler. All the service needs of VIPs, such as unpacking, check-in/check-out, room service, wake-up service, ordering, laundry, booking, itinerary arrangement, secretarial service, etc., are in the charge of this personal butler. This more personalized service greatly facilitates and meets the needs of hotel VIPs.

The concept of butler service in modern hotel industry originated from the golden key service of "World Golden Key Organization". In reality, the role of private butler generally appears in high-end hotels. Therefore, as an excellent personal butler, there are high requirements for both appearance and internal quality, just like Pan Yulong in the drama "Five-Star Hotel". He has affinity, gentle eyes and decent manners, so that customers can enjoy service and feel the warmth of home.

When customers enter the hotel, in the lobby, they can see that the housekeeper and the housekeeper are all dressed in black "tuxedos" and always have friendly smiles on their faces. When receiving VIP guests, there is a thoughtful and meticulous management service process. First of all, we should make a detailed reception plan, including understanding the guests' living habits and personal hobbies, such as the water temperature they like when taking a bath and the meals they like when eating. After the guests check in, the "tuxedo" should adjust and enrich the reception plan drawn up in advance according to the preferences of the guests, provide services for the daily life, itinerary, dining and other details of the guests, and keep the butler's diary. The butler's service is also 24 hours. Most importantly, during the service period, the most basic professional ethics of private housekeepers is to keep the personal privacy of guests strictly confidential. In addition to VIP guests in the hotel, the butler will arrange whether private butler service is needed according to the specific situation of other guests. For example, some elderly customers are inconvenient to move and need personal care, and the housekeeper will make corresponding arrangements immediately.

Although the personal butler serves a certain range of customers, he usually stays in a room in a specific area or makes important reception reservations in advance. Usually including politicians, business celebrities, big-name stars, etc. However, in most cases, we will serve the guests staying in the hotel and make reasonable requirements according to the situation.