How to complain if the hotel doesn't check in and get a refund?

Complaints about non-refundable hotel check-in are as follows:

1, the parties can complain to the Consumers Association, and the Consumers Association will help guide them to specific functional departments for handling;

2, the parties can also complain to the industrial and commercial departments, industry management departments and related institutions;

3, or the parties may also bring a lawsuit to the local people's court.

Consumers' associations perform the following public welfare duties, provide consumers with consumption information and consulting services, improve consumers' ability to safeguard their legitimate rights and interests, and guide civilized, healthy, resource-saving and environment-friendly consumption patterns; Participate in the formulation of laws, regulations, rules and mandatory standards related to consumer rights and interests; Participate in the supervision and inspection of goods and services by relevant administrative departments; Reflect, inquire and make suggestions to the relevant departments on issues related to the legitimate rights and interests of consumers; Accepting consumer complaints, and investigating and mediating the complaints; Complaints involving the quality of goods and services, you can entrust a qualified appraiser to identify, and inform the expert opinion; Support the injured consumers to bring a lawsuit against acts that harm the legitimate rights and interests of consumers or bring a lawsuit in accordance with this law.

Legal basis: Article 35 of the Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests.

The people's court shall take measures to facilitate consumers to bring lawsuits. Disputes over consumers' rights and interests in accordance with the provisions of the Civil Procedure Law of People's Republic of China (PRC) must be accepted and tried in a timely manner.

Article 39

Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels:

(a) negotiated settlement with the operator;

(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;

(three) to complain to the relevant administrative departments;

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

(5) bring a lawsuit to the people's court.