Explanation of front desk nouns

The front office, also known as the customer service department, is the customer service department responsible for attracting and receiving guests (organizing customers), selling hotel room goods, organizing and coordinating customer service, selling catering and entertainment services, communicating and coordinating various departments of the hotel, and providing various comprehensive services for guests.

First of all, the concept of the front desk

The front office is the guest service department, which is responsible for attracting and receiving guests, selling hotel rooms, catering and entertainment services, communicating and coordinating various departments of the hotel, and providing various comprehensive services for guests.

Second, the composition of the front office

The front office usually consists of room reservation office, lobby/concierge service office, reception desk, information desk, front office cashier, telephone switchboard, business center, lobby duty manager or lobby assistant manager, etc. The main organization is located in the lobby of the hotel, and guests come and go most frequently.

Third, the main responsibilities

The position at the front desk is generally set according to the organization. Generally, any organization has a position and a corresponding position. The settings of each hotel are somewhat different. Generally speaking, there are mainly: department managers, deputy managers, lobby duty managers or assistant managers, concierge waiters, reception waiters and so on.

The front office is a department used to entertain and receive guests, promote hotel services such as guest rooms and restaurants, and provide various comprehensive services for guests.

The position and function of the front office in the hotel are related to the tasks it undertakes. Although it is not the main business department of the hotel, it has a vital impact on the hotel's market image, service quality, management level and economic benefits.