Understanding of high-quality catering service

p； Standing posture: chest out and abdomen in, eyes straight up, mouth slightly closed, smiling, arms naturally hanging down or crossed in front of you, right hand on your left hand, so as to keep the state of providing services to guests at any time. Hands not rested on her hips, chest not hugged, pockets not inserted. When a woman stands in a V shape, her knees and heels should be close together. When people stand, their feet are as wide as the door, so don't lean. When you are tired of standing, you can extend your feet forward or backward for half a step or move your position, but keep your upper body upright. Don't stretch out too far and don't stand against the wall.

Behavior: Walking posture should be dignified. When walking, his body's center of gravity is slightly forward, which is beneficial to his front center of gravity. His center of gravity falls on his big toe and he smiles when looking up. The ideal trajectory is a straight line ahead. Put your feet on this straight line, hold your chest out without shaking your shoulders, swing your hands naturally, relax your arms, walk slowly and unevenly, walk in front when welcoming guests, and walk behind when seeing them off. He is not allowed to give way when overtaking.

Sitting posture: standing upright is a manifestation of physical beauty. When you turn around, your right foot should step back half a step. When you sit, your right foot should step back half a step. When you stand, you should stand up straight again. Your upper body should be straight, your arms should be relaxed, and your limbs should be naturally close together. Put your hands on your knees naturally and put your fingers together.

Gesture: It is an expressive gesture language. Use it when introducing dishes and giving directions. When giving directions to guests, hold out your hand and turn your fingers around your elbow to indicate the direction. Eyes and hands are in the same direction.

Smoking, eating snacks, picking your nose, picking your teeth, digging your ears, burping, sneezing, yawning, scratching your head, itching, manicure, stretching and other behaviors that are not allowed in the hotel are strictly prohibited.

Language: Language is a tool for waiters to communicate with customers. Therefore, waiters should master basic polite expressions.

Basic polite expressions are divided into: welcome, greeting, farewell, address, congratulations, apology, thanks, reply and inquiry.

: 1 Welcome: Welcome to our hotel. Welcome.

Greetings: hello, good morning, good afternoon, good morning, good morning, good afternoon, good evening, hard work on the road.

Farewell: goodbye, good night, see you tomorrow, have a nice trip, have a safe journey, and welcome to come again next time.

Address: miss, lady, madam, administrator, comrade, officer, that gentleman, that lady, sister, aunt,