Why is the hotel housekeeping department the guest's "second home" and "second office"

Can provide security and comfort, so that users can have a short rest or sleep space.

Generally speaking, it is a place for guests to stay and eat. Specifically, a hotel is an organization that provides services to its guests through the sale of rooms, restaurants and comprehensive service facilities, taking its buildings as evidence, so as to obtain economic benefits. The hotel mainly provides accommodation services, living services and facilities (bedtime services), catering, games, entertainment, shopping, business centers, banquets and conferences for tourists. With the improvement of hotel scale and functionality, it has basically met the needs of business travelers for family functions, so it can be said that hotels are guests' homes away from home.

Five-star hotel service requirements:

1. Room mini-bar service (including mini-refrigerator) shall be provided, and appropriate amount of wine and drinks, drinking utensils and price list suitable for in-house guests shall be provided. Free tea or coffee. Hot and cold drinking water is provided, and ice cubes can be provided upon request.

2. The guest's clothes should be provided with dry cleaning, wet washing and ironing services, which can be returned to the guest within 24 hours, and can provide urgent service.

Room service should be provided 24 hours a day. There are food delivery menus and beverage lists, with no less than 8 kinds of food delivery dishes, no less than 4 kinds of drinks and no less than 4 kinds of sweets. There are food delivery boards that can be hung outside the door, and food delivery vehicles should have heat preservation equipment.

4, should provide automatic and manual wake-up, message and voice mail service, the service effect is good.

5. Reception service should be provided for the guests in the room, and extra chairs and tea service should be provided in time at the request of the guests.