What should hotel restaurant waiters pay attention to? What are the details? What should you pay attention to when serving food to guests?

1. Abide by laws and regulations, abide by the hotel's rules and regulations, and obey the management and work arrangements of leaders and managers.

2. Love the collective. Love your job, study business knowledge diligently, and constantly improve your business level and service quality.

3. Consciously abide by work disciplines and work and rest schedules. You are not allowed to be late or leave early. If you have something to do, you should ask for leave from the manager. You are not allowed to call to ask for leave. Waiters are not allowed to change shifts without permission.

4. Serve enthusiastically, be courteous to guests, listen to guests’ opinions with an open mind, and patiently answer questions raised by guests. Do not ignore or treat guests with a negative attitude, and do not have quarrels or even fights with guests. , problems that I have no authority to solve or cannot solve should be submitted to the front desk or manager for resolution.

5. Establish safety awareness, do a good job in fire and theft prevention, and effectively ensure the personal and property safety of guests.

6. Protect public property, save water and electricity, and ensure that the facilities in the room are in good condition and operating normally. Irrecoverable traces, damage, etc. should be registered.

7. After the guest leaves the hotel, the waiter should quickly tidy up the room and check whether the items in the room are intact. Guest rooms should be kept hygienic, clean, beautiful, and generous at all times. Things lost by guests should be handed over to the front desk immediately, and waiters should not refuse to keep them as their own.

8. The waiter should open the door with a ticket. It is strictly prohibited to open the door without a ticket, open the door without permission, or collect cash from the guest without authorization. Otherwise, the waiter should pay the room fee for the entire room according to the standard.

9. Waiters should be neatly dressed, speak politely, and behave appropriately. They are not allowed to wear slippers during working hours, and are not allowed to skip work, sleep, or eat snacks. Chasing, fighting, and making loud noises are strictly prohibited.

10. Without the approval of the manager, waiters are not allowed to accept guests’ banquets, accept guests’ property, or accept invitations to dance, watch movies, etc.