What are the emergency measures for hotel robbery?

1, emergency measures for robbery cases:

(1) When a hotel robbery happens, if the robber is armed, the on-site staff should avoid confrontation with the robber, keep calm, and observe the gangster's face, body shape, clothes, hairstyle, accent and other characteristics. If the robbers are unarmed and have enough manpower to subdue the robbers, they must wait for an appropriate opportunity to catch the robbers and hand them over to the police, but don't act rashly to avoid unnecessary casualties. If the staff of the monitoring center finds a hotel robbery, they should immediately notify the department manager or high-value manager and report to 1 10 as instructed.

(2) If the robbers fled the scene by car, they should write down their license plate number, color, model or brand, and record the number of people.

(3) Protect the site. Don't touch the murder weapon and tools left by the robbers. Draw a warning zone and don't let irrelevant personnel enter the scene.

(4) If it is impossible to leave the evidence left by the robbers in crowded places such as traffic arteries and public places, it should be packed in plastic bags and handed over to the police.

(5) Interview witnesses, collect information about robbery and provide it to public security organs. At the same time, the relevant personnel shall not leave before the public security personnel inspect the site or complete the treatment.

(6) The personnel present shall not disclose any information to the media or irrelevant personnel, and shall not take photos.

(7) If there are any injured persons, they should be sent to the hospital for treatment immediately and report to the public security organ.

2. Emergency measures for hostage-taking cases:

(1) When a hostage kidnapping case occurs in a hotel room, the floor service personnel should immediately report to the department manager, high-value manager and security department.

(2) After receiving the report, the emergency team can set up a headquarters on the incident floor and call the police at the first time.

(3) Before the police arrive, the news should be blocked, and it is strictly forbidden to disclose the scene situation to irrelevant personnel, so as not to cause panic among guests and onlookers, which will lead to robbers taking risks and endangering the safety of hostages.

(4) Try to meet some reasonable requirements of robbers, such as sending water and vegetables to stabilize the robbers' mood.

(5) Security personnel and equipment personnel are on standby nearby to coordinate with public security personnel to draw the alert range. At the same time, evacuate the guests in the room where the robbers are located to prevent the robbers from carrying explosive dangerous goods.

(6) Collect and sort out information such as room occupancy, surveillance video and engineering drawings in time and provide them to the police.

3. Emergency measures in case of combat:

(1) When there is a quarrel in the hotel, you should immediately stop dissuasion and disperse the onlookers.

(2) If both parties don't listen to stop, and the situation continues to develop and the scene is difficult to control, they should report to the public security organ in time and notify the relevant personnel of the hotel. Security personnel should arrive at the scene quickly to prevent damage to hotel items.

(3) If the hotel articles are damaged, the hitter should be stopped and demanded compensation. If there are injured people, the traffic police will give first aid and then deal with them. The scene must be kept intact for the police to investigate and help the police identify the troublemaker.

(4) If the fighter escapes by car, he should write down the characteristics such as license plate number, color, vehicle type and number of people.

(5) Assist the police to investigate the scene of the fight and collect all kinds of fighting tools.