How does Ctrip delete bad reviews

Delete the platform and contact the guest to delete it.

1, platform deletion: comments involving national gambling and legal issues; The guest didn't actually check in; If there is a dispute between the hotel and the guest, and the guest makes malicious comments afterwards, this situation only recognizes that the hotel and the guest have a clear public security mediation book, which needs to be signed by both parties, and it is clearly stipulated that the guest shall not leave malicious comments on the Internet afterwards.

2. Contact the customer to delete: first contact the customer to eliminate misunderstanding. Let the customer call Ctrip customer service to manual service through the mobile phone that booked the order, tell the customer service platform and the specific situation of the order, and confirm the deletion.