What are the job responsibilities of a hotel room attendant?

Room Attendant Job Responsibilities

1.

Love your job, be dedicated, love your career, and consciously abide by the rules and regulations of the store.

2.

Answer the phone and respond to guests’ inquiries or requests.

3.

Record housing, ward rounds, check-out time, water delivery, maintenance, etc. in a timely manner, and proofread reports and room status with the front office.

4. To assist guests in checking in, the staff on duty should greet guests at the stairs, lead them into the room, and introduce the facilities in the room (hot water, air conditioning, network cables, telephone, etc.).

5. All items in the guest room are clean, tidy and neatly arranged. Disinfect guest room water cups, sanitary ware, etc. in strict accordance with the requirements of the health and epidemic prevention department (first flush, second wash, third disinfection, and fourth cleaning). Replenish all kinds of items needed by guests in a timely manner.

6. Responsible for the sending, receiving and keeping of work keys, keeping records of key collection, and strictly implementing the lending and return system.

7. Understand the customer situation, conduct floor inspections from time to time during the shift, pay attention to doors, locks, and visitor conditions, and keep inspection records.

8. Keep the floors (corridors, escalators, exterior windows, window troughs, etc.) clean and tidy at all times;

9. Keep the equipment in good condition Report repair work. The attendant first went to the scene to understand the damage and then reported it for repair. When maintenance personnel enter a guest room to make repairs, an attendant should be present.

10. Do a good job in the use and daily maintenance of facilities. Correctly master the use of various electrical appliances, and switch and adjust lighting, air conditioning and other equipment according to weather conditions.

11. Understand the operation of equipment, power switches, lighting tools, carpet use, wall cleaning, etc. within the jurisdiction every day, and promptly report for maintenance and repair if any abnormalities are found.

12. Responsible for the registration, storage and handover of items left by guests. They are not allowed to withhold items without permission. Violators will be severely punished.

13. Staff members are not allowed to stay with others or use guest rooms without permission at night. Anyone found guilty will be fined according to the listed price and will be transferred from their post.

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Housekeeping Attendant Job Responsibilities

1.

Love your job, be dedicated, love your career, and consciously abide by the requirements of our store various rules and regulations.

2.

Answer the phone and respond to guests’ inquiries or requests.

3.

Record housing, ward rounds, check-out time, water delivery, maintenance, etc. in a timely manner, and proofread reports and room status with the front office.

4. To assist guests in checking in, the staff on duty should greet guests at the stairs, lead them into the room, and introduce the facilities in the room (hot water, air conditioning, network cables, telephone, etc.).

5. All items in the guest room are clean, tidy and neatly arranged. Disinfect guest room water cups, sanitary ware, etc. in strict accordance with the requirements of the health and epidemic prevention department (first flush, second wash, third disinfection, and fourth cleaning). Replenish all kinds of items needed by guests in a timely manner.

6. Responsible for the sending, receiving and keeping of work keys, keeping records of key collection, and strictly implementing the lending and return system.

7. Understand the customer situation, conduct floor inspections from time to time during the shift, pay attention to doors, locks, and visitor conditions, and keep inspection records.

8. Keep the floors (corridors, escalators, exterior windows, window troughs, etc.) clean and tidy at all times;

9. Keep the equipment in good condition Report repair work. The attendant first went to the scene to understand the damage and then reported it for repair. When maintenance personnel enter a guest room to make repairs, an attendant should be present.

10. Do a good job in the use and daily maintenance of facilities. Correctly master the use of various electrical appliances, and switch and adjust lighting, air conditioning and other equipment according to weather conditions.

11. Understand the operation of equipment, power switches, lighting tools, carpet use, wall cleaning, etc. within the jurisdiction every day, and promptly report for maintenance and repair if any abnormalities are found.

12. Responsible for the registration, storage and handover of items left by guests. They are not allowed to withhold items without permission. Violators will be severely punished.

13. Staff members are not allowed to stay with others or use guest rooms without permission at night. Anyone found guilty will be fined according to the listed price and will be transferred from their post.

14. Do a good job in shift handover. Hand over keys, room status, and shift records.

15. Listen carefully to guests’ opinions and provide timely feedback to the guest room manager on their information and suggestions.

16. Cherish hotel property, practice economy, and complete all assigned matters according to quality and quantity. Work hard to learn business knowledge and continuously improve service skills and service levels. Collapse