Ctrip Hotel Deposit Refund

In the lease of homestays, some landlords will require guests to pay a deposit on the day of check-in, usually to ensure that guests can leave on time, or to set aside funds for possible damage or cleaning costs. However, whether it is necessary to pay a deposit, as well as the payment method, amount and refund method of the deposit, should be clearly informed to the guests in the front desk check-in guide or when confirming the reservation.

If the landlord doesn't mention the need to pay the deposit on Ctrip, but asks for it after paying the room rate online, it may be abnormal. Guests can communicate with the landlord to find out why they need to pay the deposit and how to refund it. If the guest is not satisfied with the landlord's explanation or cannot reach an understanding, he can consider contacting Ctrip customer service for help, or choose to cancel the reservation and ask for a refund.