Traditional Culture Encyclopedia - Hotel accommodation - When does the hotel front desk partially check out?
When does the hotel front desk partially check out?
2. Take out the check-out guest bill, and wait for the notice of the housekeeping department and the switchboard.
3. If the guest loses the red receipt, the cashier must indicate "Red Receipt Lost" on the bill.
When the cashier is waiting for the notice from the housekeeping department and the switchboard, he must explain to everyone: please weigh it, and the housekeeping department is making rounds now. Don't say a word to make the guest misunderstand that your waiting depends on watching and delaying him.
Before checking out, all the guests' consumption on that day must be charged to the bill immediately.
6. After being told by the housekeeping department and the switchboard that there is no consumption in the room, the cashier should give the bill to the guest. Previously, the blank part under the total amount on the bill must draw a line from the first line to the last line of the blank column, indicating that there are no consumption items.
7. If there is any doubt about the guest's bill, the cashier should explain patiently. Ambiguity or impatience is absolutely not feasible.
8. After the guest approves the total amount of all expenses, the guest must sign the bill before the cashier checks out.
9. After the check-out, the red list is given to the guest, and the white list and the green list are nailed together and put aside for evaluation.
Take out the guest's check-in registration form and all the guest's consumption documents from the RC bag, and check whether there are any unrecorded, unreturned rented items, or messages and handed-in items that have not been taken away:
1. Not accounted for: check the guest's bill first, and then submit the document to the guest for countersignment after confirming that it is not accounted for. If you rent computers, DVDs and other items, you should call the business center first to ask whether the items are returned and the specific charge amount.
2. Leased items are not returned: first call the relevant department to confirm again, and then report when the floor attendant comes to confirm. If you still don't see the relevant rental items, you can ask the guests.
3. The message or delivery item was not taken away: reconfirm to the guest whether you received the message or delivery item.
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