Let the laundry foreman summarize the report at the end of the year.

Looking back on the past year, the problems and progress of laundry work will make people reflect. Progress is an incentive, so we should stick to the right direction, even if all kinds of difficulties can't stop our firm steps.

The following is a description of laundry work.

I. Use of equipment and facilities:

1. Introduction, analysis and comparison of equipment: The washing equipment, stain removal table and photo machine in this laundry room are agent brands, and the rest are products provided by Zhangjiagang Sea Lion Group, which belong to domestic brands. The product quality ranks first in the country, and it is cheaper than imported equipment, because the hotel is close to the headquarters of Sea Lion, and the maintenance is very convenient. The disadvantage is that although more investment has been made in the intensive training of employment skills, there are still some gaps in the quality of the final products compared with the equipment and facilities of international brands. For example, the bed in the housekeeping department is light and thin, which can not be completely flattened between the inelastic canvas conveyor belt and the steel drum, and the folds are obvious. If it is a trough ironing machine, there is no such problem.

At present, the dry cleaning machine vibrates due to uneven cloth distribution when removing liquid, and the equipment parts collide frequently. For example, the damping screw of the refrigeration unit is not screwed to the end, and the shaking range is relatively large.

All equipment, especially machines that need to be rotated to remove liquid, can not be used as a foundation for shock absorption. Once the distribution is uneven, the machine will generally shake badly. Secondly, water will enter the bottom of the equipment during cleaning, which will corrode the metal base of the machine for a long time.

2. Operation: The computer board equipment has been programmed automatically, which unifies the operation standard to the greatest extent and reduces the error rate of human operation. Operation correction: due to the influence of steam quality, manually adjust the main washing water level at any time to ensure the standard concentration of washing mixture.

3. Maintenance: In 20 1 1 year, the rotary joint of ironing seal in this laundry room was replaced twice because of water leakage. The valve plate of solenoid valve was washed away by high-pressure cold and hot water for many times in 25KG large washing machine. After the manufacturer redesigned the high-pressure resistant accessories, this problem did not happen again. Because this laundry room is located in the basement, the air humidity is high, the water in the air compressor pipeline is serious, and the electromagnetic valve rubber and other accessories absorb water and expand, which leads to the insensitive start and affects the water inlet and outlet of the washing machine. After many times of research, the accumulated water was filtered out by installing a gas storage tank, so that no water entered into each solenoid valve.

The suction switch of the decontamination table often has poor contact, and the current utilization rate is relatively low. Repeated debugging cannot be fundamentally solved, and other types of touch accessories should be considered for replacement.

Second, washing and ironing operations

1. Adjustment of detergent varieties: Wang Lijing, Whitening Washing Powder, Chen Zhuang Zhonghe, Chen Zhuang Roubian and other detergent varieties were added. The reason is that the dirt of linen in the catering department is oily, pigment and granular dirt, while the housekeeping department is human secretion dirt and granular dirt. The use environment of linen in the two departments is different, so it is necessary to adjust the appropriate detergent for the corresponding dirt in order to wash it effectively and reasonably.

2. Detergent dosage: The dosage standard is calculated according to the washing amount, including the pollution degree of linen and the timely correction of quality problems fed back by various linen users, so as to adjust the dosage of detergent to the best balance point.

3. Detailed requirements in washing: especially the control of main washing, water level, temperature, throwing time and washing time can ultimately determine the washing quality. If these can't be mastered in the main washing, then the washing quality is out of the question!

4. Adjustment of ironing: Especially when ironing the entrance, the circular tablecloth should be aligned with the longitude and latitude lines. If there is no alignment, the white cotton tablecloth will not be flat on the table, and the center line of the chemical fiber tablecloth on the table is also bent, which is very ugly. At present, this job needs training.

5. Adjustment of uniform washing method: After the suit is dry-cleaned, there is still a lot of residue, and now it is washed with domestic shampoo. (It turned out that the stain removal table was used to remove stains, and the workload was relatively large. But if it is solved by washing, it is necessary to ensure the flatness of the uniform after washing)

6. External washing: charged washing, the laundry room pays the highest attention to this piece, and often receives clothes that need bleaching or stain removal. Careless washing accidents will occur, so employees will discuss how to wash and what to pay attention to when not washing, so as to increase their personal work experience.

Third, the laundry room internal structure:

1. Exhaust system: Because the laundry room is located in the middle of the basement, there are many problems in exhaust installation, so it cannot be directly exhausted. Too long pipes and too many elbows lead to too much wind resistance, which is not conducive to cold air exchange.

2. Air conditioning performance: it is necessary to clean the filter frequently. Due to the unreasonable internal structure, the hot air was not completely discharged from the laundry room, so the cold air effect did not reach the best state.

3. Floor and wall sanitation: The floor and wall of this laundry room are smooth tiles, which is convenient for daily sanitation and cleaning. But the staff must walk carefully to prevent falling.

4. Laundry workbench: Two stainless steel towel folding tables and several stainless steel shelves were added. In addition, a wooden table has been added in the linen room to facilitate the housekeeping department and the catering department to pile up towels, tablecloths and chair covers when the guests are busy.

5. Drainage ditch behind the washing machine: The original ditch was not wide enough and deep enough. When several washing machines drain water, water will overflow from the ditch, and the hygiene and cleanliness are kept too poor. Now it has been rebuilt and the problem has been solved.

6. Workshop: Air conditioning is installed to facilitate employees' rest.

Four, laundry hygiene:

1. According to the scheduling order, one person takes turns to be on health duty every week.

2. The sanitation of each area is assigned to individuals, and it must be cleaned before and after work. Especially in the large washing operator's area, there is a lot of garbage when washing linen in various restaurants every time.

3. Because the facilities in the laundry room are all stainless steel, stainless steel brightener must be used for surface maintenance. In addition, 90CM and 60CM dust pushers should be used to clean the floor.

In the quality inspection report, it has been mentioned many times that the hygiene of the employee's passage has not been cleaned, because during this time, employees still have delivery units moving around, and the hygiene cannot be maintained at all times. This problem has been explained to the quality inspector many times.

Fourth, the execution efficiency after the superior and the hotel issued the work order.

1. The hotel's food delivery task can obey the distribution every time. Because the number of male employees in the laundry room is less than that in other branches of the engineering department, it must be allocated in proportion to the number of employees, otherwise it will raise an objection to this, and the food delivery task can only be carried out after being confirmed by the superior.

2. Instructions from the superior: When there is a problem with the washing quality, the laundry room will actively find out the causes of the problem and eliminate them one by one, and finally report the treatment plan and results orally or in writing.

3. Documents issued by hotel-level superiors: every time a class meeting is held, the documents are read and the points for attention are put forward.

V. Labor discipline and working conditions of laundry staff

For every employee who enters the hotel laundry room, first of all, we must be clear about the purpose of coming to work. Why did you come? From the direction of hotel recruitment, the labor force who needs to engage in washing needs to obey the hotel washing-related work arrangements. For employees, it is to meet the needs of life and accumulate work experience and personal qualifications related to washing, just to do washing-related work, so it is necessary to establish a positive work attitude and mentality, which is the premise to ensure long-term work in the laundry room.

At present, there are 1 1 employees in the laundry room, and 1 employees have resigned. The ideal number of people is 12, if the holiday and the food delivery task issued by the hotel are guaranteed. At the beginning of the year, most employees could not integrate into the laundry work. The skills and qualities that this position should possess, especially the professionalism, need to be cultivated for a long time. Therefore, in this year, some people went in and some people went out. As a five-star hotel, people must have corresponding requirements, otherwise they would rather be willing than able.

According to this way of thinking, the working state of employees in this laundry room is still lacking in crisis awareness and self-motivation compared with other laundry rooms. No one can take the initiative to learn job-related knowledge and skills, and only ask their superiors for advice when they encounter something they have never seen or done. Of course, employees in this laundry room can complete their daily tasks according to the standard workflow, and the execution efficiency is relatively high. There is a certain guarantee on the quality of work.

Daily management of intransitive verbs

1. All quantifiable tasks are programmed. No matter who operates them, they are all a standard. The transition from unfamiliar to proficient can be completed in a short time. Such as: large water washing operation, dry cleaning operation and so on.

2. All possible problems should be explained in words, and solutions should be listed one by one.

3. The principle of labor discipline is to start with managers, everyone is equal, and there is no special list.

4. All systems are formulated according to the actual situation. For example, vacation must be decided according to the busy situation of hotel guests.

All kinds of problems should be clarified first, then the reasons should be found, and the conclusion can only be drawn after many verifications.

6. Monthly report: The calculation of cost has been revised three times this year, including labor cost, water, electricity and steam cost, detergent cost and lighting power consumption, with reference to the equipment consumption report of Shihai manufacturer.

7. At present, there is no clear regulation and punishment standard for the division of responsibilities of each post. Management personnel operate first, and then formulate automatic or manual operation procedures after the quality reaches the standard. This is also because this laundry room is still in its infancy, and the work requirements have not yet reached the standards of other mature laundry rooms.

8. Those who violate work discipline shall be punished from the management personnel first. If employees make mistakes and managers have problems, then employees will be punished and managers will bear joint responsibility.

9. This year, the laundry drew lessons from six conventional management methods, and sorted out some daily operations of various positions, such as placing items, classifying documents, sorting out various operation processes, and so on.

Eight, each department linen quality feedback

1. Housekeeping Department: The main problem is the softness of the towel, which was found to be hard during the inspection by the five-star judges. The laundry room added Johnson & Johnson's neutralizing softener to this requirement. The original Gleiter brand needs higher temperature to dissolve, but the post-treatment temperature of this laundry room can't reach the required temperature, so the contradiction can be solved by replacing it with low-temperature soft neutralization.

Secondly, large bath towels that need chlorine bleaching to remove stains will have trademark fading. If this problem can't be solved, the laundry room can't provide decontamination service.

2. Dishes of various departments: The laundry room is currently washed at 50 degrees, and the feeding: Teki, White Cat or emulsifier. Drain water after main washing, cool down and wash with water twice, each time for 2 minutes. This procedure is the least washing method, but due to the problems in use, the damage rate is relatively high, such as contact with 84 liquid, gel and other strong alkaline items.

3. linen in the catering department: square towel. For sub-varieties, detergent manufacturers need to adjust Wang Lijing, emulsifier and strengthen color bleaching. The whiteness of the towel is obviously improved, but the loss of the towel has never decreased. The root cause is that the pollution of towels is more serious than that of towels in housekeeping department. Compared with other hotels, the washing frequency of restaurant towels is about 100, and ours is about 120.

4. Zhao Dong washing: The main wear rate is relatively high, mostly caused by too little installed capacity, and the mechanical wear is more severe than the linen in the housekeeping department. Because it must be washed separately, in order to solve this problem, it is necessary to reduce the time and frequency of washing. It is also necessary to reduce the amount of washing or change the variety of soft detergents. Another reason is that the linen in the housekeeping department of this hotel is light and soft. Not wear-resistant, compared with cotton fabric containing polyester, the service life is obviously lower.

Summarize all the work and degree of 20 1 1;

For the problems existing in the hotel linen, the automatic program must be adjusted in time, and the performance problems of detergent should be raised to the supplier in time and adjusted accordingly. It is necessary to test the fastness life of various flax, work out the standard washing and scraping times, and quantify the specific data as much as possible.

Simplify the steps and procedures in management, minimize the labor intensity of employees, and treat the work instructions arranged by superiors and hotels equally. Managers must take the initiative to solve problems and give employees a demonstration, so that employees' work confidence can be gradually improved and they can also have a sense of collective honor in the laundry room.

In the management of detergent, the amount of detergent is allocated every day, so that the washing amount of each machine should be registered, and each washing should be compared, so as to strengthen the use of detergent and strive to control the balance between the minimum amount and the best washing effect.

The overall skill level of the employees in this laundry room is probably below the middle level, mainly because they have weak washing and decontamination ability for guests' clothes, and also because they don't have enough washing ability to practice their hands. Other aspects, such as manual control of linen washing, can reach the first level, and the whiteness and cleanliness are two grades higher than those washed by some automatic separators. The specific test method should be measured by electronic whiteness meter.

The service life of linen in our hotel, that is, the washing times, can basically reach the data provided by the manufacturer, but due to the problem of installed capacity, the wear rate is high. This question has been answered many times, because the reserve of linen should be 3.5 times, and it is best to use each linen evenly every time. Don't use the linen on the top often, because it is not easy to take, and don't use the linen on the bottom.