What does the five-tone service mean?

The five-tone service refers to the "greeting voice" when customers enter the store, the "answer voice" when customers ask questions, the "thank you voice" when customers help, the "apologise voice" when customers leave the store. There is a "sending voice".

There is a welcome sound when guests arrive. For example, "Welcome" is the first content to express a favorable impression of the overall service. Questions and answers. When guests encounter problems, service staff cannot slack off and answer questions patiently. Apologize for disturbing guests. When service staff cause inconvenience to customers, they should apologize softly. Guests are welcome to thank you. If the service staff needs help from the customer, they should give a thank you reply. There is a farewell sound when guests leave the hotel. For example, "Welcome to visit next time", etc., reflect the service attitude.

Waiters also need to be in good health, good appearance, honest and hard-working; fluent in Mandarin, good at communication, and approachable; hard-working, motivated, practical, and obedient to company management.

Three lightnesses refer to speaking lightly, walking lightly, and operating lightly.

The guest room is a place for guests to rest and should be relatively quiet, but the noise from the service staff themselves will cause trouble to the guests. Of course, walking lightly has a lot to do with whether the hotel has carpets or not. Carpets can relatively eliminate any sound from walking. In non-carpeted guest room areas, we should understand the principle of walking lightly. In the service industry, refined services, if a certain small link is not done well, may cause huge losses in operating income to your hotel or restaurant.