The duties of hotel room attendants

Responsibilities of hotel room attendant 1 1 Keep gfd clean and tidy,

2. Greet guests or colleagues and use polite expressions.

3. Complete the required workload in time.

4, the waiter entered the room cleaning must be carried out in accordance with the operating procedures.

5. Be responsible for the sanitary cleaning of rooms and corridors on this floor and the maintenance of guest room equipment.

6. Responsible for cleaning the workshop and power distribution room on this floor.

7. Complete or supplement all guest room items according to the standards provided by the hotel.

8, check the room bar, according to the actual consumption of guests to supplement all kinds of drinks.

9. Keep the guest room in good condition (no luggage, no accommodation, no interruption, no service, etc.). ) records, and fill in the handover record.

10, report room maintenance in time.

1 1, and complete other work arranged by superior leaders.

Responsibilities of hotel room attendant 2 1. Familiar with all room types, facilities and other services.

2. Read the handover records and precautions every day.

3. Record the phone number of the guest and inform the floor attendant to follow up in time. If there is any abnormality, it should be reported to the department head in time.

4. Collect and record maintenance orders, send them to the maintenance team in time, and ensure that the orders are processed and followed up.

5. Master the check-out room number and prepared room information, and input them into the computer in time.

6. Together with the floor attendant, do a good job of handing over the items left by the guests, and register them for later investigation.

7. Items lent to guests should be recorded and followed up.

8. Be responsible for conveying the information and notification requirements of floors and other departments, and submit them to relevant responsible persons in time.

9. Communicate with all departments to make the company operate efficiently.

10. Communicate with the reception desk in the front office to ensure the accuracy of room records.

1 1. Responsible for sorting out the application for floor guest supplies.

12. Responsible for ensuring the cleanliness of the guest office.

13. Responsible for registering the keys used by guest rooms and other departments.

14. Be responsible for keeping all documents and information in the guest room center.

15. Make daily shift change records and various registrations.

16. Execute and effectively complete other affairs arranged by superiors.

Responsibilities of the hotel room attendant 3 1. Abide by the hotel rules and regulations.

2. According to the standard requirements, be responsible for the cleaning and sorting of rooms and floors, provide clean and safe room environment for guests, meet the service needs of guests, and be responsible for the safety work in this area.

3, according to the standard operating procedures and regulations, use cleaning tools to clean the room, timely supplement all kinds of items needed by the guests, and timely record the daily room type, check-out time, guest consumables, maintenance, cleaning and maintenance of the sweeper, cleaning tools and equipment.

4. Dress appropriately, maintain a good gfd, and achieve "three lightness": speak lightly, act lightly, and walk lightly.

5, understand the guest's situation, irregular floor patrol on duty, pay attention to the door, lock, visitors, and make inspection records.

6, do a good job in the daily maintenance of facilities and equipment, found that the failure and damage of facilities and equipment, according to the prescribed procedures for repair. Correctly grasp the use of various electrical appliances in guest rooms to provide customers with needs.

7, establish safety awareness, found suspicious people and things, immediately report to the superior. Be familiar with the hotel's "emergency plan" and handle emergencies according to the specified requirements.

8. Listen carefully to the guest's opinions, and feed back the guest's information and suggestions to the hotel leaders in time. Actively participate in learning and training, constantly improve service skills, and actively put forward reasonable suggestions.

9, do a good job of succession, handing over the house, handing in the matters on duty, responsible for the registration, storage and handing in of the items left by the guests, and shall not be detained without permission.

10, take good care of hotel property, strive to save, and complete the assigned items with good quality and quantity.

Responsibilities of the hotel room attendant 4 1. Check the check-out room, clean the room according to the procedures and standards, and replenish various guest supplies and towels.

2. According to the actual consumption of the guests, report to the room service center and add various items and drinks in time.

3. Clean the room in order.

4. Tidy up the workshop and linen room, prepare the working car, and count and register the linen on that day.

5, keep the workshop and the ground clean, and clear out all the garbage, vacuum cleaning every week.

6. If the guest needs maintenance, he should report it in time.

7. Clean the public area according to the maintenance requirements of the public area plan.

8. Check the vacant room, turn off the air conditioner in the room, check whether the door lock of the room is locked, and do a good job in fire safety inspection.

9, check the corridor, collect the clothes outside the guest, pay attention to the guest dynamics, make records.

10, check all vacant rooms on the floor, pay attention to whether the drinks and articles are complete and make records.

Responsibilities of hotel room attendant 5 1. Confirm the daily room cleaning plan, check the completeness and completeness of cleaning equipment and appliances, and do a good job of room cleaning according to the cleaning and handling requirements of different rooms in the room.

2. Clean the guest room according to the guest room standard operating procedure to ensure the clean quality of the guest room.

3, cleaning process, found that the room has damaged equipment and facilities to repair in time.

4, cleaning process, found that the guest left behind items in a timely manner to the room manager.

5. Complete the cleaning of guest room planning according to the requirements of Hygienic Operation Specification for Guest Room Planning.

6, do a good job of succession, record the status of the guest room during the succession.

7, take good care of all kinds of keys used in the work, and collect and return the keys in accordance with the regulations.

8. Unite colleagues, work actively and care about the collective. Complete other tasks assigned by the leaders.

Hotel room attendant 6 responsibilities 1, self-check gfd before going to work, and take up the post only after passing the examination;

2, make preparations before work, check whether the operating tools used are complete, whether the items on the work car are neat;

3. According to the work assignment of the day, get the corresponding room card and record it.

4. Be familiar with and correctly use all kinds of cleaning utensils and detergents in guest rooms;

5, clean the work car, corridor, workshop health, keep clean and tidy;

6. Check the room in time, clean the room in time, and replace toiletries, sheets and quilts;

7. After receiving the check-out report from the room center, check the facilities and equipment of the check-out room and the consumption and usage of the guests in time, and accurately reply the information to the front desk to ensure the timely and effective handling of the check-out procedures of the guests;

8. Keep abreast of the room situation in the responsible area. If the room facilities and equipment are damaged or the items in the room are damaged, notify the room center in time and report to the engineering department for maintenance;

9. Clean up the tableware used by the guests in the room in time and deal with the clothes that the guests need to send for washing;

10, fill in the worksheet correctly according to the workflow, such as access time, supplementary matters and related matters;

1 1, strictly abide by the hotel rules and regulations, and do not do anything unrelated to work.

Responsibilities of the hotel room attendant 7 1. Carefully fill in the daily list of items and make the schedule of the room;

2, according to the front desk feedback guest check-out information, timely rounds, feedback information;

3, according to the requirements of clean room hygiene and customer service;

4, timely report to the computer room supervisor need maintenance equipment and projects;

5, timely hand in the guest's legacy;

6, according to the prescribed procedures for room cleaning, achieve the established standards;

7, pay attention to observe the situation of the area of responsibility, found suspicious problems, timely report to the room supervisor;

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