Traditional Culture Encyclopedia - Hotel accommodation - There are some problems at the front desk of the hotel, such as chatting on the mobile phone. How to write the management plan and rectification?
There are some problems at the front desk of the hotel, such as chatting on the mobile phone. How to write the management plan and rectification?
Generally speaking, all hotel employees are not allowed to play mobile phones during office hours. Violators will be given a warning, a second fine (such as 100 yuan), a third fine (more than two times) and a bonus will be deducted;
If you are complained because you don't handle the customer's needs in time, you will be deducted half a month's salary.
After sending the notice, look at the performance. If it still doesn't work, directly dismiss and recruit new employees. Tell new employees not to play with their mobile phones or chat at work, especially at the front desk.
I can't stop chatting on my mobile phone. I think as long as we serve the hotel guests well, we can talk quietly and play with our mobile phones for a while without affecting them.
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