What are the contents of the hotel front desk reception?

The work content of the hotel front desk includes checking the appearance and standardizing the work; carefully checking the daily activity report; finding out whether there are VIP or hotel reception rooms booked or staying; understanding the conference information, checking the number of conference rooms, etc. Come with me to see the relevant information below!

Hotel reception work content

1. Whether the wake-up time requested by the guest has been notified to the switchboard.

2. Check the appearance and standardize the work.

3. Carefully review the daily activity report.

4. Find out whether there are VIP or hotel room reservations or stays.

5. Understand the conference information and check the number of conference rooms.

6. Read the handout carefully, understand the tasks to be completed in the previous class, and then sign to approve and follow up.

7. Check the key collection and return records of each department, and place the keys in categories.

8. Check the reservation status of the day, enter the reservation into the computer, and learn about the reservation status in recent days.

9. Check the room status to ensure it is correct.

10. Check the guests who are scheduled to check out on the day and inform the cashier.

11. Issue meal coupons according to the extended guest list, and issue meal coupons to guests who have breakfast.

12. Confirm that the hotel guest information and room rates are complete and correctly entered into the computer.

13. If a guest changes rooms, confirm that HSKP has been notified and the computer information has been changed. Receive keys and issue room change notice. Responsibilities of the hotel front desk receptionist

1. Responsible to the room manager and responsible for the daily work of the front desk receptionist.

2. Accept and control reservations and keep relevant records.

3. Handle check-in, check-out, check-in and room transfer procedures for guests.

4. Recommend the hotel's equipment and facilities to guests and understand the hotel's services and prices.

5. Pay attention to your appearance and use standard and polite language.

6. Answer guests’ questions on related issues.

7. Control guest room status and coordinate with floor attendants.

8. Answer phone calls inside and outside the hotel.

9. Provide morning call service. Manage guest room keys.

10. Maintain computers and keep the cabinets at the front desk clean.

11. Collaborate with the cashier to fill out daily reports.

12. Handle guests’ business requirements such as typing, copying, and faxing.

13. Dispose of items left by guests with the authorization of the minister. Are hotel receptionists and cashiers the same?

1. The job responsibilities are different

The cashier is responsible for collecting deposits, checking out, refunding guest deposits, and whether the payment needs to be made in cash or in cash. . The front desk receptionist is usually mainly responsible for customer visits and registration, telephone transfer and other matters, greeting guests, judging guest intentions and receiving guests, handling relevant procedures, answering incoming calls, and returning visits to frequently asked questions.

2. Different job requirements

Most hotel cashiers deal with money, so the emphasis is on being honest, having a strong sense of responsibility, and being proficient in using office software and cashier-related equipment. .

The main job of receptionists is communication, so they are required to be fluent in Mandarin, have strong language expression skills, be sociable, lively and cheerful, articulate and understand basic reception etiquette, etc.

3. Different image requirements

Hotel cashiers have no requirements for personal image, while front desk receptionists have high requirements for personal image, such as strict etiquette, wearing high heels and Welcome dress to and from get off work. The front desk receptionist also has special requirements for age, height, and face. For example, the height cannot be less than 165cm.