What is the content of the hotel management qualification examination?

Hotel manager refers to a hotel management talent who has the quality of modern hotel management, grasps the new concept of modern hotel management and has rich practical experience. In addition to their own professional qualities, hotel managers should also have the comprehensive ability of hotel management, including hotel room management, catering management, recreation management, marketing, economic budget, cost control, corporate culture and so on.

Grade qualification

National hotel managers mainly include senior hotel managers, hotel managers and assistant hotel managers, aiming at senior hotel managers, department managers and supervisors.

1, CVEQC certification holders have passed the training and corresponding examinations organized by China Vocational Education Qualification Certification Guidance Center, and have corresponding professional skills and knowledge.

2.CVEQC certificate can be used as training certification for pre-job training, on-the-job training, upgrading training and continuing education of workers; It is also a voucher for workers to "train first, then get employed, train first, then take up their posts".

3.CVEQC certificate is a vocational skill certificate issued by China Vocational Education Qualification Certification Guidance Center. It is marked with the serial number of the certificate, the serial number of the certificate, the ID numbers of the trainer and the certificate holder, and stamped with the special seals of the National Vocational Education Management Committee and the China Vocational Education Qualification Certification Guidance Center.

4. The certificate proves that the trainees and certificate holders have the experience of systematically receiving job skills training, and the certificate is valid nationwide.

subject of examination

Professional ethics, hotel management foundation, hotel catering management, hotel recreation management, star rating standards for new hotels, hotel service quality and safety management, hotel marketing and tourist organization, hotel human resources management, hotel financial control, hotel culture construction and hotel development, modern hotel room management and control, successful case analysis of hotel management, and relevant laws and regulations.

Five questions

This vocational examination is divided into two parts: theoretical knowledge and skill operation examination. Theoretical knowledge test adopts closed-book written test; The skill operation examination is temporarily completed by closed-book written examination. The two-part exam adopts a hundred-point system, both of which reach 60 points and pass the comprehensive evaluation as required. Plus 30 minutes of professional ethics evaluation.

6 syllabus

Assistant Hotel Manager: room reservation management, hotel reception management, front office service and concierge management, room marketing management, hotel customer service management, hotel grass-roots management functions, hotel grass-roots training and guidance, and human resources management at the supervisory level.

Hotel manager: the role orientation, responsibilities and quality requirements of hotel middle-level managers, and the daily management, quality management, marketing management, financial management, front office management and room management of hotel middle-level managers.

Senior Hotel Manager: China Hotel Industry and World Hotel Group, Hotel Planning and Organization Management, Hotel Human Resource Management, Hotel Operation Guarantee Management, Hotel Information Management, Hotel Corporate Culture Construction, World Theme Hotels and Hotel Revenue Management.