Traditional Culture Encyclopedia - Hotel accommodation - Xi'an train ticket problem
Xi'an train ticket problem
5 days, but may change at any time.
It is recommended to make a reservation by phone!
You can book train tickets by calling in Xi'an
During the trial period, ordinary local calls are charged, no information fee is charged, and the ticket delivery fee is 5 yuan per ticket
Please make a reservation 3-12 days in advance, each person is limited to purchasing 3 tickets for the same train, same date, and same seat. Yesterday, Xi'an Railway Station posted an announcement: Starting from 10 a.m. on the 12th of this month, the Xi'an Railway Bureau's electronic ticket application system will be put into trial operation. , which means that in the future, citizens in Xi'an area can make reservations through the ticket booking phone number 96688688 when purchasing train tickets.
SMS and online ticket booking are temporarily unavailable
The electronic ticket application system uses modern information technology to combine telephone, SMS, Internet and ticket sales, giving new functions to ticket services , providing passengers with a more convenient ticket purchasing channel. The passenger ticket electronic application system of Xi'an Railway Bureau consists of a security system and an electronic application system. The security system includes a safe operation mode and a safe network mode, which can ensure the normal operation of the system and ensure the network security of the passenger ticket bank. The electronic application system has functions such as ticket booking, information inquiry, and customer management. Starting at 10 a.m. on September 12, the Xi'an Railway Bureau's electronic ticket application system entered the trial operation stage. During the trial operation stage, tickets can only be booked through the booking phone.
The booking hotline for the Xi'an Railway Bureau's passenger ticket electronic application system is: 96688688 (currently only open in Xi'an, and will be opened in cities such as Yan'an, Hanzhong, Ankang, Baoji and other stations under the jurisdiction of the West Railway Bureau) ;SMS "10626688";Website:. It is understood that during the trial operation of the system, the telephone booking function will be enabled first. After the system is running stably, SMS and online ticket booking and inquiry functions will be gradually enabled. For telephone bookings, you can dial the special service number 96688688. After being connected, follow the system voice prompts; for mobile phone bookings, you can send booking text messages to 10626688; for Internet bookings, you can log in to the website of the electronic ticket application system to enter the booking system (Internet, The SMS ticket booking function is being debugged and the launch date will be announced separately).
Electronic payment for ticket purchases is expected to be implemented within a year
After the implementation of telephone booking, it will be difficult for ticket sellers to purchase multiple tickets per person as before. At the same time, the railway department will establish a database. Some "abnormal" passengers who purchase tickets continuously for a long time (obviously not for their own use) will be blacklisted, and the ticket booking phone numbers of the blacklisted people will be automatically blocked, making them unable to purchase tickets for a period of time.
In the next step (which is expected to be realized within a year), the railway department will consider cooperating with banks to implement electronic payment for ticket purchases. In this way, ticket purchases will further move closer to the "real-name system" and the space for ticket dealers' activities will be even more restricted. . At that time, passengers will go out to take the train, and after ordering tickets by phone (or text message, or online), they only need to enter the station and swipe their cards. Telephone booking process
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< p>InterpretationThe telephone booking time is limited to 10 minutes
Through the electronic ticket application system, passengers can make reservations for September 3-12 days in advance (including the day of purchase, such as September 12th) 14th to 23rd (tickets)) to book passenger tickets. If the ticket booking is successful, from the time of booking to before 0:00 a.m. on the third day, go to the nearest ticket collection point (ticket sales point with a special window for ticket collection) or any ticket sales point in the city to collect the ticket. For tickets that have not been picked up within the time limit, the system will automatically return them to the ticket library for rebooking. Generally speaking, most citizens should book tickets through "ordinary booking".
When formulating train numbers, the Ministry of Railways has considered the problem of duplicate train numbers. Therefore, the common train numbers are T (express), K (fast), L (temporary), and A (tourist train). or Linwailin) ??and 4-digit ordinary trains, the numbers will not be repeated (for example, there will be T42 times, K42 times will not appear), so you can directly enter the train serial number after the letters (ordinary trains without letters can be entered directly train number), there is no need to enter letters such as T, K, etc.; of course there are exceptions, such as Panzhihua-Beijing West is K118, Lanzhou-Shanghai is T118, the numbers after the letters are the same, since the current telephone bookings are mainly for trains originating from Xi'an Station, There are basically no tickets for the above two trains at Xi'an Station, and tickets cannot be booked by phone. Therefore, there will be no problem of duplicate train numbers in the actual booking.
Number of tickets booked In order to reflect the principles of openness, fairness and impartiality in ticket booking, each person cannot book more than 3 tickets for the same date, same train, and same seat. If you need to rebook another ticket due to changes in travel plans, you must first cancel the booked ticket through the ticket electronic application system before making a second reservation.
Time restrictions There are time limits for passengers to call the booking phone number: 1. The telephone booking system is open from 7:00 to 22:00 every day; 2. After dialing the booking phone number, the operation time cannot exceed 10 minutes, otherwise, the system will automatically terminate the call.
Passengers with valid documents can book tickets with the following valid documents: 1. Passengers can use the "simple booking" or "ordinary booking" function of the electronic ticket booking system with their resident ID cards to book tickets; 2. School students, active military personnel, Hong Kong, Macao, Taiwan and foreign personnel can use the "Special Identity Booking" in the electronic booking system with their student ID card, military ID card, revolutionary disabled soldier ID card, Hong Kong, Macao and Taiwan return home permit and passport. "Ticket" function to book passenger tickets (this function is under debugging).
Cancel booking If passengers have changes in their plans and need to cancel their booked tickets, they can call the booking phone number 96688688 and follow the system voice prompts to cancel their booked tickets.
The ticket delivery fee is 5 yuan/ticket. The electronic ticket application system has the functions of telephone, SMS, and online booking. Currently, only telephone bookings are available, and the fees required for booking are telephone charges (during the trial period, ordinary local calls are charged, no information fees are charged) and a 5 yuan ticket delivery fee charged at the ticket collection point when picking up tickets (similar to the previous The fees are the same as those at sales outlets), and there are no additional charges for other items.
Reminder
Please pay attention to these situations
1. Before you book a ticket, please prepare the valid documents required for booking the ticket, and the identification number of the destination. Phone area code and paper and pen to easily record order numbers.
2. After dialing the ticket booking phone number, please follow the system voice prompts; please pay special attention to confirm and correctly enter the valid ID number.
3. When using the ticket booking phone number, if the system prompts 3 times and you still do not enter the keys or enter incorrectly 3 times in a row, the system will automatically hang up the phone; if you use the ticket booking phone time After 10 minutes, the system will automatically hang up the call.
4. If the ticket booking is successful, please accurately record the order number. When picking up the tickets, both are indispensable; when picking up the tickets, please present both the order number and the valid ID used when booking.
5. Booking phone number: 96688688
6. Customer service phone number: 82196688688
7. If the first booking is unsuccessful, it is recommended to call at intervals.
Clear up the doubts
How to book tickets if the order number is lost
Question 1: Will the ticket booking phone line be busy?
Xi'an Railway Bureau Passenger Ticket Electronic Application System 3,000 telephones were set up and opened at the same time. During the off-peak passenger flow season, ticket booking needs can basically be met; during peak passenger flow periods, the booking volume increases and lines may be busy. In this regard, the Xi'an Railway Bureau has formulated emergency plans such as increasing telephone capacity. At the same time, passengers are also required to understand passenger transportation information in a timely manner. Familiar with the ticket booking process, master the ticket booking methods, and make quick bookings.
Question 2: Is it guaranteed to be able to book tickets?
After the implementation of telephone booking, the total number of tickets at Xi'an Railway Station has not changed. Overall, demand still exceeds supply, so some popular tickets may not be available. It can be booked by phone, but at least citizens no longer have to wait in long queues. They can book tickets by phone at home, reducing a lot of unnecessary waste of time and energy.
Question 3 What to do if you lose the order number
If it is a ticket, you can make the next reservation without canceling the last reservation, making the previous reservation automatically expired and invalid. Passengers can Continue to book tickets for the same date, same train number, and same seat; if there are 2 tickets, since the order number is still required to cancel the booking, the booking cannot be canceled after the order number is lost. At the same time, since the system shows that the passenger has booked the ticket, it cannot be cancelled. For a new reservation, you can choose the following methods: 1. Change the train and rebook; 2. Change the date and rebook; 3. Change the seat and rebook; 4. Rebook with another ID (a friend or family member) and the passenger is lost. The reserved tickets with the number will be automatically invalidated due to failure to pick up the tickets after the expiration date.
Reminder that tickets are available at these ticket sales points
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