What does a hotel concierge do?

Hotel concierge is a department belonging to the front desk. The main task of concierge is to receive guests. When the guests arrive at the hotel, the concierge should take the initiative to open the door for the guests, take their luggage for them, and lead them to the front desk to check in. When guests check in, if they need concierge, they will also help them deliver their luggage to their rooms. Receive mail and parcels, prepare cars for guests, etc. It is also the work of the concierge.

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Matters needing attention in concierge service

1. There is concierge service for almost everything.

Booking restaurants, performances and travel tickets ... these are the daily work of the concierge. You know, concierge can even accomplish some unexpected things. For example, if you like Paris and want to live in Paris for a long time, the concierge can help you contact the local real estate agent. Or, the concierge can help you find your lost luggage, make an appointment with a doctor, rent a private jet and so on.

2. Contact the concierge before arriving at the hotel.

Just contact the concierge in advance. First, if the request is troublesome, such as booking a super hot restaurant, then contacting the concierge a few weeks in advance can increase the possibility of realization. Secondly, knowing the concierge in advance can get better care during the whole check-in process.

Think carefully before asking.

It is impolite for a guest to make a request rashly without careful consideration. If the booked itinerary is cancelled temporarily, it will even damage the reputation of the concierge.