How to do key management well in hotel front desk

1. The hotel will give two keys for each room to the front office manager, who will give one key to the reception department to rent the main room and the other key to the secretary to keep in the spare key cabinet.

2. After check-in, the receptionist will give it to the guests. When handing over the key, it should be explained to the guest that the key should be stored at the front desk to avoid losing it when going out, and the key should be returned to the front desk when checking out.

When a hotel guest comes to retrieve the key, the receptionist should check the guest's name and room number with the computer, or ask the guest to show the welcome card, and then give the key to the guest. In case of familiar guests, you can give the keys directly to the guests under the condition that the number of the guest's house is consistent with that of the key room.

4. When the guest gives the key to others for use during the day, he should ask the guest to issue a power of attorney, indicating the room number, use time, user's name and notify the housekeeper center. When the authorized person comes to pick up the key, he must leave a certificate signed by him.

5. In case of special circumstances, when hiding the key of the guest room, it is advisable to stick transparent tape on the corresponding key holder. When the guest comes to pick up the key, inform the relevant personnel to meet the guest.

6. In order to grasp the key recycling situation in time, the night receptionist will print a report of the guests in the store, check the keys carefully, and find that there are no guests in the room and the keys are not at the front desk. Find out the reason for the loss of the key in time and make records.

7. If the guest's key is lost, it must be replaced; A, remind the guest to recall the place that may be lost and look for it again. If it is lost in the store, you can inform the relevant departments to help find it;

B, if you can't find the assistant manager in the lobby to negotiate compensation with the guests;

C. After compensation, the front desk manager will issue a key replacement notice, and the receptionist will find a vacant room on the same floor for replacement;

D the engineering department prepares the key and changes the lock according to the key change notice issued by the front office manager. During the lock changing period, when the guest goes out, the lobby assistant should double lock the guest room after the lock changing to ensure the property safety of the guest.

E, with lock and key number must be recorded in the key book for the record.