What are the functional departments of the hotel?

Function of Front Office Function Name of Front Office: Superior Department of Front Office: Subordinate Department of Housekeeping Department: Responsibilities of Business Center Department: Handling foreign guests' services and providing efficient services. Main functions: 1. Business center: provide fax, telex, typing, copying, translation and other services for guests. 2. Reservation: Make room sales forecast. 3. Collection: Collection should be quick, accurate, good and leak-free. 4. Service: polite language, smiling service and working efficiency. 5. Discipline: Check the appearance of employees. Jurisdiction: 1. Front desk staff. 2. Facilities and equipment at the front desk of the hotel and its jurisdiction. 3. The front desk belongs to the health responsibility area. Part-time functions: departmental functions Front office name: Front office superior department: Housekeeping subordinate positions: Front office steward foreman, doorman foreman, baggage foreman, hall payment department responsibilities: provide all kinds of convenient services for guests. Main functions: 1. Create corporate image, improve reputation and strictly implement service standards. 2. Raise the rent. 3. Improve the utilization rate of facilities. 4. Provide various service measures, such as inquiry, information, room key keeping, luggage handling, storage and storage. 5. Provide various figures, room rental statistics, room analysis and sales analysis. 6. Handle guest complaints. Jurisdiction: 1. Front office staff. 2. Facilities and equipment in the hotel lobby and its jurisdiction. 3. The front office belongs to the health responsibility area. Responsibilities: Job Description Assistant Lobby Manager Job Title: Assistant Lobby Manager's immediate supervisor: Front Office Manager Job Title: Responsible for the normal working order and safety of the hotel, handling daily guest complaints and opinions. Direct responsibility: 1. Responsible for checking the integrity of facilities in all areas of the lobby, and notify the engineering department in time if maintenance is needed. 2. Supervise and inspect the cleanliness and environmental sanitation of the lobby, check the instrument and work efficiency of the front office staff, and report the problems to the front office manager. 3. Assist or represent the general manager to pick up the distinguished guests. 4. Solve the guest's complaints as soon as possible, try to meet the guest's requirements, and keep the relationship between the manager and the guest harmonious. Be sure to make all necessary preparations before the arrival of the distinguished guests. Such as registration card, welcome card, check the cleanliness and layout standard of the room, etc. Warmly and politely welcome every distinguished guest and escort the guests into the room. And in accordance with the working procedures to approve the placement of fruits, flowers and gifts. 6. Make a list of VIPs who arrive, leave and stay in the hotel every day, memorize their names, see each VIP off, and implement every detail of VIP reception. 7. When the hotel is full, actively cooperate with the receptionist to make arrangements for the guests. 8. Check the working status of the public areas and employees of the hotel during the night shift, and inform the relevant departments of the problems found. 9. When the guest's bill is in doubt, it should be handled according to the relevant regulations of the hotel and the authorization of the general manager. 10. Assist the security department to investigate abnormal things and unwelcome guests. When necessary, deal with emergencies according to emergency procedures. 1 1. The lobby management personnel, equipment and facilities shall be maintained in time, and the maintenance quality shall be supervised and inspected. 12. Insist on recording what happened that day and the handling of complaints in the duty book every day and hand it over to the front office manager. 13. Authorize direct reports. 14. Patrol, supervise and inspect the business work of employees in subordinate departments. 15. Understand the work of various departments and evaluate relevant data. 16. Listen to the debriefing reports of subordinates regularly and evaluate their work. 17. Fill in the fault list and reward list of direct subordinates according to the authority and examination and approval procedures, examine and approve the fault list and reward list reported by direct subordinates according to the principle of leapfrog examination and approval, and submit them to the Human Resources Department for examination and approval. 18. Coordinate the contact between departments. Leadership responsibility: 1. Responsible for the completion of lobby management objectives. 2. Be responsible for the discipline of the assistant manager in the lobby and the overall mental outlook of the work order. 3. Responsible for the influence of the assistant manager in the lobby on the enterprise due to his work mistakes. 4. Responsible for the supervision and inspection of the lobby work and the implementation of the work. Major forces: 1. Gfd has the right to supervise, inspect and handle the work of lobby employees. 2. Have the right to adjudicate disputes between employees in the lobby. 3. Have the right to express opinions on the work of the lobby staff. Jurisdiction: 1. The staff in the hall. 2. Facilities and equipment in the lobby. 3. The lobby health responsibility area.