Hrs hotel reservation

First: Terms of Service of Global Reservation Network:

6. Modify and cancel the reservation

1] In order to avoid misunderstanding, reservation modification and cancellation should always be made through the HRS reservation system. Whether the modification and cancellation are timely depends fundamentally on the time when HRS or related hotels receive the notice. Only use the "Edit/Cancel" item on the HRS website, dial +49 (0)22 1 2077 600 (Monday to Saturday 7: 00 am-midnight, Sunday and public holidays 8: 00 am-afternoon 10), or send a fax to +49 (0).

As long as the reservation is cancelled in time, a cancellation number will be signed. Because it is also a proof of cancellation, we strongly recommend that you keep it carefully. If the reservation is cancelled after the deadline, HRS only needs to forward the customer's information to the hotel. Then the hotel may decide to charge. The hotel may choose to charge compensation for early check-out.

B) Cancel the reservation of unknown users.

In order to avoid the abuse of the free reservation system and the unnecessary load caused by the hotel's wrong reservation, HRS reserves the right to cancel the non-commitment reservation for users who cannot be contacted according to the provided telephone number. Guests will no longer have the right to stay in this hotel. Similarly, if the user applies for a reservation through the email he used to use, and the guest does not show up, or HRS can't contact the user, HRS will take the same measures. In order to avoid canceling the reservation due to suspected intentional mistake, users are advised to provide their credit card numbers to make a commitment reservation.

Second, as long as the credit card number, ID number, expiration date and CVV code provided by the hotel reservation match, you can spend it, so you should protect this kind of information.

Third, if the final cancellation time has passed, a certain room fee will be deducted.

Fourth, the Bank of China is only a credit card issuer and will not be responsible for your consumption.

Fifth, if the credit card is lost, report it as soon as possible. If you report the loss of non-password consumption 48 hours ago, you can apply for compensation. If the consumer merchant fails to check the signature and the cardholder suffers losses, he may apply for compensation, and the loss merchant shall bear his own risk.