What exactly does the hotel switchboard do?

1, familiar with all business and knowledge within the scope of this group;

2, do a good job of succession;

3. Transfer every call quickly and accurately according to the working procedure;

4. Respond to guests' inquiries warmly, politely and quickly;

5. Take the initiative to help the guest find the phone number or keep the phone secret for the guest;

6, accurately provide wake-up service for guests;

7. Master the organization of the store, and be familiar with the names and voices of the main person in charge of the store and the managers of various departments;

8. Familiar with telephone numbers commonly used in cities;

9. Familiar with inquiry knowledge;

10, master the functions of the main room equipment, and know how to make full use of the function keys when operating.

Hotel switchboard recruitment requirements:

1, technical secondary school or above.

2. Skillful use of office software.

3, generous speech, sweet voice.

4. 18 years old or older.

5. Enthusiastic, positive, meticulous and patient.

6. Have good communication and coordination skills.