Six selected work summaries about the front desk.

? Time flies, time flies, this stage of work has come to an end, and the next stage of work is coming soon. We need to start writing a work summary. Doing a good job summary is helpful for future development. How can I make my work summary clear and organized? To this end, I carefully sorted out the "Six Selected Summaries of Front Desk Work" from the Internet for your reference only. Let's have a look.

The summary of the front desk work is selected from 6 articles. In a blink of an eye, half a month has ended. This half month has changed me a lot, and I have learned a lot. When you first enter the society, you need to learn more about interpersonal skills.

? After being introduced by a friend, I came to work in _ _ Hotel as scheduled. With enthusiasm for my first job, I started my first job-reception at the front desk. _ _ Hotel has * * 145 rooms. Compared with Zhengzhou, the number of rooms is not bad. For every hotel, the front hall is the core of the whole hotel and should also be the face of the hotel. Therefore, for Zhengzhou, the front desk is the same. Image is on the one hand, and personal quality is also very important. Personal qualities include language ability, adaptability to people and things, attitude to emergencies, etc. It is the information center of the whole hotel, from which most guests get hotel information, so staff must have a good understanding of hotel information. To sum up, you can use the following five items to elaborate:

? 1, courtesy, etiquette. Including: how to smile, how to provide service for the guests, and the language of the guests in the service.

? 2. The front desk staff also cooperate and unite because of the cooperation of the floor staff, which is beneficial to the interests of the hotel.

? 3, the front desk business knowledge training. Mainly the daily workflow, the daily work of the front desk is very complicated, which can be roughly divided into three aspects: check-in procedures for guests, providing a series of services for guests during their stay in the hotel, including luggage storage and inquiry, and finally checking information for guests and communicating with them.

? 4. language. It is forbidden to use local dialects in the usual guest service at the front desk. Why? First, disrespect for guests; The second is to lower personal quality and bring bad influence to the hotel, so it is a basic requirement to use Putonghua at all times.

? 5. Collect and master relevant local scenic spots and latest information. Most of the guests who come to stay in the hotel come from various cities and abroad, which requires us not only to have a certain grasp of Zhengzhou tourist attractions, but also to have a comprehensive understanding of more scenic spots in Henan Province and even some customs and habits of various countries and nationalities. These are the prerequisites for us to serve our guests better.

? Reception at the front desk is a very simple job, but there are still many things to learn. I will try my best to do my job well. Only in this way can I constantly improve and perfect myself. On the other hand, it is interpersonal relationship. The feelings between students in school are sincere, and there are not many interests. However, when entering the society, everything you say and do needs to be considered repeatedly. Of course, I always remind myself to be honest with others, and everyone will be honest with you. I like the feeling of being busy, which can enrich my life and reflect my life value.

The summary of the front desk work is selected from 6 articles. If you want to do a good job at the front desk, you must have an important understanding of the front desk work. This position not only reflects the image of the company; This is also the first impression of foreign customers on the company. Therefore, starting from welcoming guests at the front desk, a good start is half the battle. In my opinion, no matter which position or job, it is a part of the overall organizational structure of the company and is for the overall goal of the company.

? Since this month, we have done the following work:

? First, set up a front desk team.

? At present, there are four people at the front desk, and three shifts are implemented in the morning, middle and evening. One in the morning and two in the middle class.

? Second, pay attention to coordination with various departments and check in and check out according to the daily room conditions.

? Hotels are like a big family, and it is inevitable that there will be friction between departments in their work, and the quality of coordination in their work will also be greatly affected. The front office is the central department of the whole hotel, and has a close working relationship with catering, sales, rooms and other departments. If there is a problem, you should be able to actively coordinate with this department to avoid things getting worse, because everyone's common goal is for the hotel. If it is not solved well and handled badly, it will bring certain negative effects to the hotel.

? Third, solve disputes, deal with problems, and serve first.

? Due to the aging of some hotel equipment, it is inconvenient for guests to stay, which often causes complaints from guests. For these disputes and problems, the front office calmly responds and actively, timely and properly solves them. We have always been patient with the deliberate difficulties of individual guests, smiling and apologizing, always taking the maintenance of the reputation of the hotel as the premise and trying to satisfy the guests as much as possible.

? While making achievements, we should also deeply realize that there are still many problems in our work due to the mobility and unprofessionalism of the front desk staff.

? First, there is a lack of smile service.

? The reception office adheres to the "three meetings" in daily work, that is, when meeting guests, they will smile, greet and communicate. Service needs a smile. Only by always smiling at the guests can the service be full of vitality, and the guests will feel our heartfelt service. When guests enter the hotel, they address the guests actively, warmly and cordially. A greeting and a language exchange have brought us closer to the guests. But our employees don't always smile, and sometimes they can't speak Mandarin when they check in for guests.

? Second, lack of sales skills.

? Due to lack of professionalism, our employees still lack room sales skills. At the same time, the front desk should flexibly grasp the room rate according to the market situation and the check-in situation on the same day. The front desk should also communicate with the security guards in advance, deepen the tacit understanding of cooperation, and adhere to the purpose of "as long as the guests come to the front desk, we will try our best to let the guests stay", and the front desk will shout the price. If the guests turn away because the house price is too expensive, the security guards should cooperate with them to actively reduce the price to retain the guests.

? Third, loopholes in financial accounts.

? Because the process of opening a room at the front desk is done by hand, it is easy to operate artificially; Computer programs can't find out the actual number and price of houses because they can be modified at will; There is a big loophole in this. Fortunately, our employees never fiddle or embezzle their money. But just in case, the financial loopholes at the front desk should be filled as soon as possible.

? In order to further improve the quality of our work, cooperate with the sales department to complete the sales task, increase the sales price of scattered rooms in the hotel, and handle all kinds of problems better, so that every guest can come back on a whim and be satisfied, we need to continue to work hard to do better!

? First, strengthen business training, improve the quality of employees and improve service quality;

? As the front office of the hotel, every employee should face the guests directly. The working attitude and service quality of employees reflect the service level and management level of a hotel. Therefore, the training of employees is the focus of our work. Only through training, employees can further improve their business knowledge and service skills and better provide quality services to guests.

? Second, stabilize the workforce and reduce employee mobility;

? Third, "hardware" is aging, and "software" is supplemented, so as to make up for the deficiency of equipment aging by improving service quality;

? Fourth, improve the sales skills of the front desk staff, increase the occupancy rate of individual customers, and strive to complete the sales tasks assigned by the hotel.

The summary of the front desk work is selected from 6 articles. Today, I have changed from an ignorant student to an employee with job responsibilities, and my familiarity with the front desk work has changed from unfamiliar to familiar. I used to think that the front desk work was simple, monotonous and even boring, but I just answered the phone and took notes. In fact, to be a qualified and competent property receptionist, you need to have relevant professional knowledge, master certain work skills, and have a high sense of consciousness and responsibility, otherwise you will make mistakes and dereliction of duty in your work. Looking back at the front desk work, there are gains and losses. Let me briefly summarize this year's work:

? I. Work content

? Daily reception and telephone answering: warmly receive visiting owners and actively solve difficulties for owners. Answer the owner's phone, be patient, record the owner's complaints and service matters, coordinate the handling results, and give timely feedback and pay a return visit to the owner. Handling of daily repair report: actively dispatch workers according to different repair report contents, and strive to solve the problem in the shortest time. At the same time, pay a return visit in time according to the completion of the repair report. Check the sign-in of all departments every morning. Check the sanitary conditions in the hospital and corridor, and notify the cleaning staff to clean up the unqualified ones in time. Warehouse management: timely register receiving and warehousing items. Collect the utilities and property fees of the store. Collect customers' opinions and suggestions on the property management process, and constantly improve the service quality and service level of residential property management.

? Second, work experience

? In the process of completing the front desk work, I learned a lot and grew a lot. I think the most important thing to be a good receptionist is that the service attitude must be good. Seeing the host say hello in the yard, the host will trust us more if he can help him open the door and move things by the way. We must have the initiative, have a pair of eyes that will find problems, patrol the community yard every day, and solve problems in time when they are found. Don't wait for the master to come, we don't know what's going on yet, so we should be a prophet of everything.

? Third, the work plan for next year

? As a person who has just entered the society and has little work experience, he will inevitably encounter all kinds of obstacles and difficulties in his work. In this brand-new year, I will try my best to correct the shortcomings in my past work, constantly improve, strengthen the study of basic knowledge of property management, improve customer service skills and psychology, and improve the details of front desk reception. Further improve your personality, improve your patience with work, strengthen your sense of responsibility, and cultivate your enthusiasm for work; Communicate and learn more with leaders and colleagues, learn from each other's strengths, improve their abilities in all aspects, and keep up with the company's progress.

? Fortunately, I just graduated from school and can join the team of xx Property. At this moment, my biggest goal is to challenge myself, surpass myself and make greater progress in my work in the new year!

? Time flies and a new year is coming. In the next 20xx years, with the care and enthusiastic help of company leaders and colleagues, I successfully completed the corresponding work of reception at the front desk. Now, let's sum up our work in 20xx.

? First, the basic content of the front desk work.

? The work at the front desk is a post that requires patience and responsibility, and a warm and positive working attitude is very important. 20xx 165438+ 10, I started to be a receptionist, knowing that the receptionist is the first person to show the company's image. At work, in strict accordance with the company's requirements, tooling posts, facial features. Treat every visiting customer warmly and guide them to the relevant office enthusiastically. It provides convenience for the company and also provides convenience for customers. When answering the phone, listen to the customer's inquiry patiently and make corresponding answers as much as possible.

? Second, the experience and lessons of the front desk work.

? Before working in XXX enterprise, although I had experience in reception at the front desk, I still need to study and work hard. For example, in terms of comprehensive quality, the sense of responsibility and professionalism need to be further improved and the service concept needs to be further deepened. At work, I learned how to communicate better and how to be pragmatic and enterprising.

? Third, the next work plan of the front desk.

? Based on my love for the reception work at the front desk, I will strictly demand that I not only abide by the relevant work system of the company, but also treat my work positively and practically. Strive to improve the quality of work and enhance the sense of responsibility and dedication. I will further and better show my advantages, overcome my shortcomings, foster strengths and avoid weaknesses. Unite the company and colleagues to create better work performance for the company!

The summary of the front desk work is selected from 6 articles. The coming xxx year is a full, busy and happy year. At the end of the year and the beginning of the year, review the past and look forward to the future! In the past year, under the guidance of the company, with the care and help of department leaders and with the friendly cooperation of colleagues, I have made great progress in my work and study.

? The front desk is the starting point to show the company's image and service. For customers, the front desk is the first step for them to contact our company, and it is also the first impression of the company, which is very important. So the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. Recognizing its importance, I must do my job well.

? First, strive to improve service quality.

? Answer every call carefully, memorize the extension numbers of all departments, transfer calls in strict accordance with the company's guidelines and do a good job of confidentiality. When customers visit, I will always pay attention to the continuous good service attitude and warm reception. Promote the company culture to customers in a suitable environment and answer customers' questions skillfully. Smiling, patient and meticulous, warm tips. In my spare time, I will strengthen the study of telephone skills and etiquette. Constantly recharge yourself to adapt to the rapid development of the company.

? Second, pay attention to the health and image of the front desk and remind health personnel to clean up on time.

? The tea room within the scope of responsibility will continue to be cleaned indoors, and the water dispenser will be disinfected at least once a month. Replace the printer cartridge in time and maintain the front office supplies.

? Third, do a good job in stationery procurement and learn some purchasing skills.

? Understand the market price of purchased stationery, and further communicate with existing suppliers, hoping to reduce the original purchase price. And find more high-quality stationery suppliers. Choose suppliers with good quality, low price and thoughtful service. Save every penny for the company. There are more than two fixed suppliers in a row.

? Fourth, do a good job in warehouse management.

? Check the warehouse on time and classify the goods. Strictly follow the company system, so that every entry and exit is registered. Check the goods in good condition in time and report the lost or damaged goods to relevant departments in time.

? Fifth, focus on the overall situation, regardless of personal gains and losses.

? Whether during working hours or during vacation, if the company has a temporary task assignment, I will obey the arrangement, cooperate with my heart, and don't find any reason to shirk it. As a member of Jingxin, I will dedicate my strength to serve the company. Take part in the activities organized by the company attentively at ordinary times, and strengthen the feelings between colleagues and the communication between departments. And learn more about the company's basic situation and business information. In order to work better in the future, we will continue to lay the foundation.

? Although the work at the front desk is sometimes trivial, everything should be done seriously. So I will do everything with my heart. Thanks to the guidance of department leaders and the opportunity given by the company, I will strengthen my study and work hard in the future!

The summary of the front desk work is selected from 6 articles. Although the work at the front desk is sometimes trivial, everything should be done seriously. So I will do everything with my heart. Thanks to the guidance of department leaders and the opportunity given by the company, I will strengthen my study and work hard in the future!

? With enthusiasm for my first job, I took the first job in my life-receptionist. The company has *** 145 rooms. Compared with Zhengzhou, the number of rooms is not bad. Every company is the same. The front desk is the core of the whole company and should also be the face of the company. Therefore, the requirements for staff, especially receptionists, are higher. Personal qualities, including language skills, adaptability to people and things, and attitude towards emergencies, are the information center of the whole company, where most guests get company information, so employees must have a good understanding of company information.

? To sum up, we can use the following five items to elaborate:

? 1, courtesy, etiquette. Including: how to smile, how to provide service for the guests, and the language of the guests in the service.

? 2. The front desk staff also cooperate and unite because of the cooperation of the floor staff, which is beneficial to the interests of _ _ _.

? 3, the front desk business knowledge training. Mainly the daily work flow, the daily work of the front desk is very complicated, which can be roughly divided into three aspects: check-in procedures for guests, providing a series of services for guests during their stay in the hotel, including luggage storage and inquiry, and finally checking information for guests and communicating with them.

? 4. language. It is forbidden to use local dialects in the usual guest service at the front desk. Why?

? (1) disrespectful to guests,

? (2) It is a basic requirement to use Putonghua at all times, because it will lower personal quality and bring bad influence.

? 5. Collect and master relevant local scenic spots and latest information. Most of the guests who come to stay come from various cities and abroad, which requires us not only to have a necessary grasp of Zhengzhou's tourist attractions, but also to have a comprehensive understanding of more scenic spots in Henan Province and even some customs and habits of various countries and ethnic groups. These are the prerequisites for us to serve our guests better.

The summary of the front desk work is selected from 6 articles. After intense and serious preparation by all the staff, and the concerted efforts of all the staff during the exhibition, the exhibition finally came to a successful conclusion. Although the reception at the front desk of the exhibition is not directly aimed at the company's products like other parts of the exhibition, it is indeed the part that directly represents the company's image. We have done a good job in the reception at the front desk of the exhibition, and we need to continue to work hard in the future. I want to sum up this exhibition from two aspects: success and deficiency.

? 1, advantages of reception at the front desk

? (1), timely delivery. In view of the characteristics that the fruits used for exhibition reception are not suitable for preservation, the exhibition lasts for a long time, and there are no insurance tools such as refrigerators on site, the fruits used for exhibition are all used on the day of purchase. Before the end of the exhibition every day, the front desk staff will make an inventory of all the items on that day, and notify the logistics personnel in time for the items that need to be replenished to ensure the timely supply of the items.

? (2) Give help and support to other departments. During the exhibition, there are many visitors and things are complicated, and other departments will have fewer people and more things. In his spare time, the receptionist will help other departments to do what they can, such as repackaging the company's promotional color pages. Relieve the work pressure of other staff and ensure the normal and orderly exhibition.

? (3) The reception of exhibitors is thoughtful and timely. The reception hall on the second floor of the company's exhibition is mainly for the company and external leaders, existing and intended customers, and the interpreters of the company's internal products. Serve the rest needs of the above personnel in a thoughtful, thoughtful and timely manner, try to meet everyone's needs, convey a good corporate image to outsiders, and feel the warmth brought by the company.

? (4), the custody of important items. During the exhibition, there are many people and things, and many companies or individuals can easily lose their important things. The receptionist is fixed and on duty at any time. The reception staff were careful and meticulous, and there was no loss of items, which provided a guarantee for the frontline staff of the exhibition to work with confidence.

? 2. The shortcomings reflected in the reception work at the front desk.

? Our success does not mean that we are perfect. While enjoying the joy of success, we should also realize our own shortcomings, and then make progress in improvement and strive to do better. In this exhibition, I think there are still the following defects.

? (1), in the exhibition, the arrangement of the front desk staff is suitable for the influx of people, but when the passenger flow is small, the front desk staff seems to have nothing to do. In the early stage of the exhibition, the company can also train the receptionists about the products exhibited by the company. When there are few people, leisure receptionists can help front-line personnel explain and introduce products, which will reduce the pressure on front-line personnel and prevent them from having nothing to do.

? (2) There is no simple division of labor between the front desk staff. When guests come to the rest area on the second floor, it is often that all the front desk staff rush to ask the guests' needs. Too many service personnel are likely to cause stress to the guests and form a bad feeling. Before the start of the exhibition, it is necessary to carry out simple training and division of labor for the receptionist to form an orderly working atmosphere during the reception.