Moving customer service cases

You can write a story about customers who want to eat hometown food and finally satisfy them:

One day, a tour group composed of 32 Taiwanese elderly people came to a high-star hotel and asked for some food. Try some authentic hometown cuisine. However, the hotel management does not know where they want to eat, what taste they like, what special requirements they have, etc.

As a result, the hotel manager made more than a dozen calls and finally learned about the hotel where these Taiwanese elderly people were staying. By contacting that hotel, he requested by fax all the dining records of these guests in this city. The menu contains a lot of very valuable information.

The hotel manager learned that these guests were all going to Taiwan from Ningbo, Zhejiang. When the waiter served a table of authentic Ningbo dishes to the guests, the elderly people cheered like children.

After a while, all these dishes were swept away, and the old people were very satisfied. They said that this was the most delicious, satisfying and happiest meal they had ever had since arriving in mainland China, and expressed their sincere gratitude to the hotel.

Comments: A truly value-for-money service is not simply to meet customers’ requirements, but to satisfy their requirements while giving them unexpected surprises. The Taiwanese elderly group requested to eat hometown food. Many people probably thought it was Taiwanese food, but the manager of this restaurant found out through investigation that they were coming from Ningbo, so their hometown is naturally Ningbo. Hence the final thank you.