How to be an excellent hotel receptionist?

First of all, you need to have a good appearance and makeup. Comfortable appearance will make guests feel intimate with this hotel, and wearing light makeup is also the most basic courtesy. Neat clothes and correct standing posture are the first steps to become an excellent hotel waiter. \ x0d \ x0d \ second, politeness. When serving guests, pay attention to polite language, say more please, and take care of the guests as their own family. Sometimes careful reminders will make guests feel very warm, such as careful steps and paying attention to burning their mouths. \ x0d \ x0d \ Third, we should have the consciousness of active service, observe more and see what the guests need, and try to do it before the guests shout, for example, if the guests' bone plates are full, they should go over and change them, and if the cups are finished, they should go over and ask if they need to add them. \ x0d \ x0d \ Fourth, no matter what happens, don't run around, it will upset the guests. When you encounter something, you should be calm and calm. Remember to report to the leader in time if you can't handle it. Don't gather to discuss. This is the taboo of the hotel, which will look very bad. \x0d\\x0d\ V. Hotels are divided into off-season and peak season. Sometimes there may be fewer guests, but you can't indulge your standing posture or find someone to chat and play with your mobile phone just because there is no one. Be ready for work at any time. You know, no matter who doesn't get paid, since you have done this job, you should be responsible for it. \x0d\\x0d\ Notes \x0d\ 1. Different waiters may have different job contents, but no matter what job, they must have a basic sense of responsibility. \x0d\ 2。 Cheer up at any time. Waiters are the most employees in the hotel, which can be regarded as the facade of the hotel, so a mental outlook is very important.