Rooms Manager Responsibilities

Housekeeping Department Manager Job Responsibilities

1. Be fully responsible for the work of the housekeeping department and report to the general manager or the deputy general manager in charge of housekeeping. The housekeeping manager uses management methods such as planning, organization, command and control to fully implement the management of the housekeeping department. Housekeeping Department Manager

Develop the business decision-making plan for the housekeeping department based on the hotel's goals and tasks stipulated in the hotel's annual comprehensive plan. Establish an effective management system in the housekeeping department and rationally organize the human and material resources of the housekeeping department to ensure the realization of the plan. With the help of the management system and according to the department's plan, the room manager assigns tasks, arranges work, and provides guidance and supervision to the managers and employees of lower-level departments. By inspecting, assessing, evaluating employees' work conditions and accepting customer complaints, we compare the progress of each work and the results of the execution plan with the planned goals, identify deviations, analyze the reasons for the deviations, formulate measures to correct the deviations and Implement it so that guest room management activities form a cyclical process.

2. Responsible for formulating job responsibilities and work procedures for employees in this department. The manager of the guest room department is responsible for establishing and improving the job responsibility system for personnel at all levels in the department, and implementing the management and service work of the department

in each position. Clarify the scope of responsibilities and specific tasks of each position, stipulate the basic requirements for each job and the responsibilities for failure to meet the requirements, and grant the necessary powers to perform duties. According to the hotel's grade and quality requirements, the room department manager formulates the specifications and standards for the department's service work and the standardized work procedures required to meet the specifications and standards to ensure the quality of room service.

3. Responsible for the hiring, training and work evaluation of employees in this department.

The guest room manager scientifically determines the staffing establishment based on work needs and labor quotas, conducts job analysis on each position, and

determines the specifications of personnel in each position. On this basis, propose the number and requirements of hiring personnel to the hotel human resources department, and cooperate with and participate in the personnel recruitment process. The room manager formulates training plans for employees in the department and supervises the implementation of training to improve the quality of employees. The housekeeping manager must also develop an employee work evaluation system to reward and punish employees based on the evaluation results, and check the effectiveness of training and the working status of the housekeeping department.

4. Manage and control the materials and equipment of the housekeeping department. The manager of the guest room department reviews the department's procurement plan for materials and equipment, proposes a plan for the production and selection of cloth and employee uniforms, and controls the acceptance and scrapping procedures, formulates a management system for materials and equipment, and clarifies The responsibilities of personnel at all levels in this regard include rational use of materials and careful maintenance and repair of equipment. On the premise of satisfying guests and ensuring service quality, we strive to reduce costs and reduce expenditure

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5. Propose a plan for guest room furnishings and renovation plans.

The furnishing and layout of guest rooms require scientific and reasonable use of functions and beautiful artistic forms to create a beautiful and comfortable living environment for guests. The room manager should be an expert in this field and should propose professional plans for guest room furnishings and layout based on the needs of guests and the principles of convenience for service staff to clean and tidy up. In addition, the guest room manager should also propose a plan for guest room renewal and renovation based on the age of the guest rooms and changes in market demand, including adjustments to guest room types, changes in furnishings, and planned renovation of some guest rooms every year.

6. Develop a housing budget and control housing expenditures. The housekeeping department manager scientifically formulates the housekeeping budget

based on the predicted room occupancy rate and the department's historical data on various expenses and item consumption. The housekeeping budget includes: the budget for purchasing cloth and making staff uniforms, the budget for purchasing guest room supplies, cleaning tools and cleaning supplies, etc., and the budget for guest room repair, renovation, and updating of interior decoration, furniture, and equipment. After the budget is formulated and approved by the general manager, the room manager should strictly control the various expenses of the department within the budget.

7. Inspect and inspect the working status of the department.

The room manager often inspects the entire hotel to check the cleanliness, service level, equipment and facilities of public areas and guest rooms, and understand and supervise the work of lower-level managers and service staff. , and make careful records. In addition, during the inspection, emphasis should be placed on inspecting VIP guest rooms and visiting patients and long-term guests.

8. Manage and control the quality of guest room service. The room manager must be good at using the results of daily inspections and guest feedback to analyze and study the current quality of room service using qualitative and quantitative methods, and discover common quality problems and individual problems. Quality issues, identify factors affecting the quality of guest room service, and take timely measures to ensure the stability and improvement of guest room service quality.

9. Maintain contact and cooperation with other departments. As the person in charge of this department, the guest room manager should often proactively contact and communicate with the heads of other departments to obtain support and cooperation from various departments for guest room service and management work.

10. Continuously improve and enhance the level of guest room management. Housekeeping managers should have a strong sense of initiative. While implementing strict management, we must be good at learning, thinking carefully, and planning carefully.

Work hard to improve the quality of employees, improve the quality of guest room service and scientific management level, and seek continuous progress and development in guest room management.