What professional qualities should a qualified hotel employee have?

As an employee engaged in hotel service, because of the particularity of working environment, besides having good professional knowledge,

In addition to professional skills, you should also have:

1. Professional ethics

Professional ethics refers to the behavior principles and basic norms that hotel industry employees should follow in their professional life.

Norm is an important part of professional quality. The professional ethics that hotel employees should have: love their jobs and be dedicated,

Work hard; Selfless dedication, honesty and trustworthiness; Law-abiding, polite, etc. ; Sincere and fair, reputation first.

Wait a minute.

As a hotel employee, good professional ethics is one of the necessary professional qualities, the most common and basic moral requirement for employees, the premise and foundation for doing a good job and one of the necessary conditions for personal development.

Good professional ethics helps employees to love the hotel industry they are engaged in, correct their attitude towards study and work, improve their sense of performing their duties, study their business assiduously, enhance their service skills and provide quality services to their guests.

2. Hotel service consciousness

Service consciousness refers to the enthusiasm, thoughtfulness and initiative of hotel staff to provide good service to guests, which is the key to improve hotel service quality. Marriott, founder of Marriott Hotel, believes that "life is

It is service. We live in the environment of serving and being served by others all the time. "Establishing service consciousness is the premise of hotel employees and one of the most basic professional qualities of employees. Service consciousness comes from service personnel, which is embodied as follows: employees should smile at customers; Always pay attention to and meet the needs of guests; Warm and thoughtful; Treat every guest kindly, sincerely and equally. Only with a good sense of service can we provide warm and thoughtful service to our customers and cultivate loyal customers.

3. Communication skills

The interpersonal relationship in the hotel is very complicated. In hotel service, hotel employees need to handle the relationship with guests, colleagues and superiors, which requires hotel employees to have a strong sense of communication, master communication principles, have good communication skills and abilities, actively communicate with colleagues and superiors, resolve misunderstandings and contradictions in interpersonal relationships in time, and learn to listen to different opinions and suggestions. Some problems in the service process also need employees to actively communicate and coordinate with appropriate methods.

So as to establish good interpersonal relationships in complex and changeable social interactions, work effectively and achieve career success.