Traditional Culture Encyclopedia - Hotel accommodation - Advice to dealers

Advice to dealers

I. Training of management personnel

"Training is the best welfare". Training is an effective way to make hotels adapt to the changing market demand, improve the comprehensive quality of managers and enhance the competitiveness of enterprises. Managers are the core strength of hotels. With the development of hotels, the requirements for managers are getting higher and higher, and enterprises need diversified talents. Through training, managers can grow and surpass themselves. In the unchangeable and fixed environment, people's horizons are getting narrower and narrower. Hotels can select a group of people to study abroad, which can create a good atmosphere full of energy, vigor and pioneering spirit and stimulate everyone's enthusiasm for work.

Second, emotional encouragement and spiritual encouragement

Only satisfied employees can have satisfied customers. Hotels should become "employees' homes", and put emotional input into employees, so that employees can always feel the warmth of home. Therefore, hotels should always care about the work and life of employees, help employees solve various difficulties at any time, and let employees know that they play a vital role in the success of their departments and even the whole hotel. To make employees happy at work, we must find their spiritual home. Sometimes it is more important to give employees some honor and dignity than to give them some money and material rewards. Therefore, we should fully grasp the psychology of employees and give them a certain sense of honor and accomplishment when they make achievements with sweat and wisdom.

Third, strengthen communication and participation.

The most precious thing between people is sincerity, trust and respect, and its bridge is communication. You can hold employee seminars from time to time, care about employees, and be good at listening to employees' opinions and suggestions in order to brainstorm. Communication and participation should tap the internal drive of employees from the heart and provide a stage for employees to display their talents. We should give full play to the role of the general manager's mailbox, not just a decoration, shorten the distance between employees and managers, let employees dare to tell the truth, give full play to their initiative, and gain a strong driving force for hotel development.