Standard procedure for kneeling and urging due out

The process is relatively ordinary, and I hope it can help you with the DUE OUT PROCEDURE)： 1．. Early and late shifts should make special follow-up reminders for the rooms expected to leave on the same day, and the procedures are as follows: (1) According to the expected departure table printed by the computer, call each room to ask whether the guests will leave the store on the same day and the time or date of departure; (2) Record all the information obtained and report it to the supervisor on duty at the reception desk; (3) All requests for renewal should be informed to the reception supervisor, depending on the acceptance of the room at that time. If it is acceptable, it will be implemented according to the continuation procedure; (4) If the guest is not in the room and can't contact him, leave a "check-out message"; A, fill in the above message; B, turn on the message signal light in the guest room; C, when the guest calls to inquire, ask the guest about his departure date, time and all relevant information, and execute the above procedures; 2. When the guest requests to stay longer and the hotel is oversubscribed, the reception staff should politely explain to the guest and take the initiative to make a reservation for them in other hotels.