What should the hotel sales department foreman do?

1. Basic system of the front office department (1) Daily morning meeting system. The front office manager organizes all personnel of the department to participate in the discussion and study of the problems in yesterday's work and possible problems in today's work and Countermeasures, arrange the day's work, and report the morning meeting to the general manager in the form of meeting minutes. (2) Monthly meeting system The front office manager is responsible for holding a monthly meeting at the end of each month to analyze and summarize the work situation of the month, promptly discover problems existing in the work and solve them, and implement the general manager's intentions , arrange and deploy work according to the requirements of the general manager, report any major issues to the general manager in a timely manner, and report the status of regular meetings to the general manager in the form of meeting minutes. 2. Responsibilities of each position in the front office department (1) The front office manager reports to superiors: hotel general manager supervises subordinates: foremen in charge of the front office department Contact departments: catering department, guest room department, bathing department, general affairs department Job responsibilities: 1. Direct Responsible to the general manager, implement the operation and management instructions and administrative orders issued by the general manager, strictly follow the hotel's policies, systems and regulations, and lead by example. 2. Formulate the front office work plan, and guide, implement, inspect, and coordinate the execution of the plan. 3. Organize and host weekly supervisory foreman meetings, listen to reports, assign work, and solve work problems. (Regular meeting time will be stipulated separately) 4. Assign work tasks to each supervisor and foreman of each position. 5. In order to adapt to development, continuously improve the organizational structure and various rules and regulations of the front office. 6. Understand the room reservation situation, pay close attention to customer conditions, and control overbooking. 7. Make various suggestions to the general manager that are beneficial to guest room sales, and provide information feedback for the general manager and others to refer to for decision-making. 8. Strengthen horizontal ties with relevant departments. 9. Supervise the work progress of foremen at each position and correct deviations. 10. Responsible for the safety and fire protection work of the department. 11. Regularly review the work diary and weekly summary report of the front office manager. 12. Assist the general manager in handling VIP reception. Knowledge requirements: 1. Educational level: college graduate or equivalent. 2. Professional knowledge: Familiar with front office management expertise and reception etiquette. 4. Knowledge of policies and regulations: Understand tourism regulations, hotel security management and fire protection regulations, foreign affairs disciplines and foreign exchange management regulations. 5. Relevant knowledge: Understand tourism economy, public relations, marketing and sales knowledge, and understand computer usage technology. Ability requirements: 1. Management ability: Have the ability to command, control, organize and implement the work of the department, and have the ability to coordinate and public relations with other departments. 2. Ideological work ability: Caring for and caring for employees, and having the ability to motivate and mobilize employees. 3. Have rich practical work experience and be able to flexibly and appropriately use management methods to organize, plan, control, guide and coordinate a series of business and affairs of the front office. 4. Fully understand the market conditions, grasp hotel operation and management dynamics, be able to respond promptly, and have good social skills. 5. Strive to create a harmonious atmosphere at work, and promote and develop a cooperative working attitude between and within departments. (2) Front desk supervisor reports to superiors: Front Office Manager Hotel General Manager Contact Department: All business departments related to business operations Job Responsibilities: 1. Accept all complaints from guests to all departments in the store on behalf of the General Manager. 2. Welcome every VIP guest upon arrival. Accompany guests to check-in and check-in warmly and politely. 3. Compile the daily arrival, departure and staying VIP guest lists, check and memorize the names of hotel VIP guests, bid farewell to each departing VIP guest and ensure that all necessary arrangements are in place. 4. In the absence of the front office manager, the front office manager has full authority to exercise the powers of the front office manager. 5. Assist the front office manager in managing the department. Participate in the guidance of all work and processes of the department, and supervise front office employees to comply with all disciplines and requirements. 6. Communicate horizontal connections between the front office and other departments. 7. Responsible for checking the cleanliness of the front office area. Keep all facilities and equipment in good condition and maintain order in the lobby. 8. Answer all inquiries from guests and provide all necessary assistance and services to guests. 9. Communicate the feelings between guests and the hotel, and solicit opinions from guests. 10. Assist the front office cashier to solve guest accounting problems, and be responsible for claims and collections when necessary. 11. Check the preparations for VIP reception and assist the manager to receive VIPs. Knowledge requirements: 1. Educational level: college graduate or equivalent education. 2. Professional knowledge: (1) Master the general theoretical knowledge of front office management. (2) Understand and master the working rules and characteristics of various hotel service activities, and master various work-related knowledge (such as tourism psychology).

(3) Understand the knowledge of reception etiquette, public relations and complaint handling. Ability requirements: 1. Have the ability to implement lobby work, the ability to coordinate with various hotel departments, and the ability to handle complaints and respond to emergencies. 2. Maintain close collaboration and contact with all service departments of the hotel, establish good friendship with guests, be amiable, proactive and generous, and have high work prestige both internally and externally. 3. Have strong adaptability, organizational command ability and right and wrong judgment ability, and be able to handle more complex emergency issues independently. (3) Concierge Foreman: Report to Superior: Front Office Manager Supervise Subordinates: Greeters and Porters Contact Departments: Catering Department, Housekeeping Department, Bathing Department, General Affairs Department Job Responsibilities: 1. Implement the work instructions of the department manager and follow them accordingly Responsible and reporting work. 2. Specifically responsible for the hotel's luggage service, greeter service and maintenance of lobby environmental hygiene. 3. According to customer conditions, reasonably arrange the shifts and work tasks of bellmen and greeters and arrange their rest and meals. 4. Evaluate and evaluate the work of baggage handlers and greeters, and be responsible for formulating baggage pick-up and welcome procedures, rules and regulations. To improve service quality and work efficiency. 5. Regularly check the storage status of luggage in the luggage room to ensure it is intact. 6. Supervise the luggage delivery service to ensure the safety of guests' luggage. 7. Handle customer complaints about this position and continuously improve service quality. 8. Responsible for handling errors and liability accidents during baggage pickup and delivery. 9. Communicate with various departments and departments, and coordinate various work. 10. Assist the front desk to confirm checkout and departure guests. Knowledge requirements: 1. Educational level: graduate from secondary vocational school or high school. 2. Professional knowledge: Master the general knowledge and theory of front office management. Be familiar with baggage handling service procedures and reception etiquette. 3. Knowledge of policies and regulations: Familiar with foreign affairs reception, hotel security management regulations, traffic regulations and fire protection measures. 4. Foreign language proficiency: Proficient in at least one foreign language and able to respond freely. Ability requirements: 1. Business implementation ability: the ability to organize and direct employees to complete reception service work according to service work procedures. 2. Language and writing skills: clear and appropriate language, and the ability to write general work reports. 3. Ideological work ability: Ability to grasp employees’ ideological status and do ideological work well. Work experience: worked as a foreman for one year, or worked in the front office for three years. Physical requirements: good health and good appearance