Which department should the hotel complain to?

1. Which department should the hotel complain to?

1. Which department should the hotel complain to? It depends on the specific situation:

(1) If you have any questions about paying taxes, you can ask the tax bureau;

(2) If there are problems with service and food hygiene, consult the health and epidemic prevention department;

(3) If there is a problem with employment, find the labor department;

(4) If there is a problem with the price, ask the price department.

2. Legal basis: Article 39 of the Consumer Protection Law of People's Republic of China (PRC).

Disputes over consumers' rights and interests between consumers and business operators can be resolved through the following channels:

(a) negotiated settlement with the operator;

(2) Requesting consumers' associations or other mediation organizations established according to law to mediate;

(three) to complain to the relevant administrative departments;

(four) according to the arbitration agreement reached with the operator, submit it to an arbitration institution for arbitration;

(5) bring a lawsuit to the people's court.

2. What are the reasons for hotel complaints?

The reasons for hotel complaints are as follows:

1. Complaints about the service attitude of hotel staff. The waiter does not take the initiative to entertain the guests, giving them the feeling of being left out and neglected;

2. Complaints about the inefficiency of hotel service. For example, the service and checkout speed of restaurants are too slow; The reason for the complaint may be the cumbersome check-in procedures at the front desk and the long waiting time for guests;

3. Complaints about hotel facilities and equipment. Such as room air conditioning control, drainage system failure, conference room is not equipped with the required equipment, etc. ;

4. Complaints about improper service methods. Due to improper service methods, causing harm or loss to the guests;

5. Complaints about hotel breach of contract. If the hotel fails to give preferential treatment, the entrusted agency service accepted by the hotel fails to be completed as required or is outdated;

6. Complaints about the quality of goods. The room smells bad, the bedding, tableware and food are unclean, the food is immature and deteriorated, and the suspected counterfeit and shoddy drinks may cause complaints.