Work summary and plan

Summary is a written material to analyze and study the experience or situation at a certain stage of work, study or thought. It can help us find the rules in our study and work, so we should review well and write a summary. How should I write a summary? The following are five work summaries and plans that I have carefully arranged. Welcome to reading. I hope you will like them.

Work summary and planning 1 Things are complicated this month, daily management is being standardized, and rules and regulations need to be improved. However, under the correct guidance of the management company and the joint efforts of all the staff, Kaixin Tianchen Store overcame all kinds of difficulties encountered shortly after its opening, United and cooperated, and successfully achieved the expected goal. The work in July is summarized as follows:

I. Office

Propagandize employees on labor discipline, daily code of conduct and etiquette. , and asked all employees of the logistics department to implement smile service. Strengthening employees' awareness of energy saving and consumption reduction has achieved good results and will continue to be maintained in the future. Call a meeting of all departments of the logistics department, strengthen the initiative and sense of responsibility of employees, and implement the responsibility system of creating posts. Coordinate with all departments to handle the affairs handed over by the service department. This action not only embodies the management function of the office, but also embodies the logistics service function, which enhances the communication between employees. Coordinate the daily work with Shi Chong Property Management Company and report the materials needed for the normal operation of our store to the competent departments at all levels.

Second, the personnel department.

Classify and count employee file management, and check whether the employee file information is complete in detail. So as to further understand and master the personnel situation and provide backup information for the promotion, transfer and resignation of employees. Sort out the labor contract data of all employees and settle the salary details of employees. Check the daily attendance of employees, and handle the recruitment and resignation procedures of employees, including 3 employees leaving the service department, 2 employees leaving the logistics department 1 person. Implement employee recruitment, promotion, reward and punishment procedures, and timely complete all affairs assigned by superiors.

Third, customer service department.

Record the daily consultation, booking and complaints of customers in detail (no customer complaints were received this month), and hand over related matters to the service department. According to the statistics of membership card information, there were about 1200 person-times, and 432 customers returned their cards. Classify and count 663 customer comment cards and more than XX vouchers. We will improve the work of all departments according to customers' opinions and suggestions. Timely sort out the daily work summary of each department and our weekly meeting minutes, and submit them to the management company.

Fourth, the warehouse

Purchase the goods needed in the store to ensure the continuous availability of supermarket goods and make them operate normally. Count the types, quantity and amount of garbage every day. Contact with daily beverage, food, fruit and other suppliers. At the request of our store, we will be responsible for the acceptance of the above items, check the information such as food types, inventory and shelf life in the warehouse, and make corresponding records. Organize warehouse account documents and hand them over to the finance office.

Verb (abbreviation for verb) financial office

Record the operation of various economic businesses in the store and provide vouchers, statements, account books and other information for future reference at any time. According to the characteristics of our store, we should conduct cost accounting, salary accounting and expense accounting reasonably. Supervise the legality and rationality of various economic businesses of various departments to ensure that our store does not suffer unnecessary economic losses. Provide true and accurate financial data for leadership management and decision-making, and put forward reasonable suggestions for the normal operation of the store.

Intransitive verb engineering department

Handled more than 400 affairs handed over by the service department that need to be handled by the engineering department. This month's specific projects include: wallpaper restoration, door handle and door suction device replacement or maintenance, lighting equipment treatment, electrical equipment maintenance, pipeline treatment, ceiling replacement and maintenance, background glass and box tea machine replacement and maintenance. Daily water and electricity statistics and cost accounting, and timely complete the affairs arranged by superiors. .

Seven, dj department

Handled more than 200 pieces of equipment handed over by service department and logistics department that need dj department to maintain and debug. This month's specific matters include: debugging, replacement and maintenance of audio equipment. The processing of song ordering picture and the installation and debugging of box software. Add new songs, organize and manage music libraries and monitors, maintain computer equipment and printers in various departments, and complete various affairs arranged by leaders in time.

Work Summary and Plan II The work of 20xx is nearing completion. This year, I worked in xx Community and xx Community respectively. This year, under the correct guidance of the company's leaders, I tried my best to adapt to the new working environment and post of this unit, studied with an open mind, buried my head in work, and earnestly performed my duties, making my own modest contribution to the property management company.

Looking back on the customer service work in the past year, there are gains and losses. The customer service work in the past year is summarized as follows:

First of all, consciously strengthen their own learning and strive to adapt to work.

20xx entered Anju residential area at the beginning of the year, and was in contact with property management for the first time, so he didn't know much about the responsibilities and tasks of property staff. In order to adapt to the new job and working environment as soon as possible, I consciously strengthen my study, humbly ask for advice, constantly sort out my working ideas and summarize my working methods. On the one hand, learning while doing, learning while doing, constantly mastering working methods and accumulating work experience. In the practical work of Anju community, I pay attention to the task as the traction, relying on post learning to improve my working ability. Through observation, exploration and practical training, through the training of charging in the first line of xx community, we can quickly enter the actual work and lay a good foundation for the work in xx community in the second half of the year. On the other hand, by consulting books and colleagues, I constantly enrich my property knowledge and master practical work skills. With the help and guidance of leaders and colleagues at all levels, I will never attend the meeting again, and I am no longer familiar with it.

After getting familiar with it, I gradually found out the basic situation in my work, found the breakthrough point, and grasped the key and difficult points of my work.

Second, assist in the collection of service fees.

According to the charging index issued by the company at the beginning of the year, combined with the actual situation of Anju Community and Jingshan Anju Community, on the basis of further understanding the charging mode of service fee agreement. Under the leadership and support of the leaders of Anju Community and Jingshan Anju Community Management Office, we actively carried out the collection of property management service fees in Anju Community and Jingshan Anju Community. Finally, with the support of property leaders, the charging target issued by the company was completed.

Third, the collection of energy fees.

Complete the monthly water meter reading work in Anju Community as scheduled, and collect the commercial water fee in Anju Community.

Four. 20xx work plan

Under the premise of implementing the company's rules and regulations in 20xx, I have improved my work enthusiasm and comprehensive quality and ability by learning relevant knowledge of property management. The key work is to further improve the level of property fees, and all services should be carried out in an orderly manner. The satisfaction rate of owners has greatly increased compared with last year.

(1) Constantly strengthen its own service level and quality to satisfy the owners. A good image gives people a pleasing sense of purpose. Property management is first and foremost a service industry. When receiving the owner's visit, we are warm and thoughtful, smiling and friendly, so that even if the owner comes with emotions, our thoughtful service will reduce some negative emotions and bring positive effects to the collection of property management fees.

(two) to further improve the level of property charges.

Strengthen the study of property professional knowledge, understand the problems reflected by the owners in the process of property charging, and make reasonable explanations for the problems.

(3) Close cooperation with offices and other departments.

Be able to properly handle the disputes of the owner in time and report the service opinions and suggestions reflected by the owner in time.

Looking back on the work of 20xx, I was a little hard when I first joined the work, but I gained growth and achievements. Thank you very much for giving me such a platform. Looking forward to next year, we are facing opportunities and challenges. To this end, I will continue to unite and cooperate with Qixin in next year's work to achieve departmental goals and contribute to the development of the company. 20xx is a brand-new year and a year of self-challenge. I will try my best to correct the shortcomings of the past year, do a good job in the new year and contribute to the development of the company. Here, I would like to express my gratitude to my colleagues who have always supported my work. Thank you for your tolerance and patience.

Work summary and planning Part 3 Looking back on this month, I feel a lot. As a novice who just entered the workplace, I was confused and didn't know what it meant, but with the help of my predecessors in the administrative department, I stumbled all the way. Through this month, I also learned a lot, and quickly integrated into the small family of XX administrative department, and my personal work understanding and working ability were also improved accordingly. The summary is as follows:

First, be strict with yourself and adapt to the characteristics of office work with an honest working attitude.

As the main logistics workplace of the company, the nature of the administrative department determines the complexity of office work. But there are relatively few people in the administrative department. As a newcomer, I can take the initiative to help, consult if I don't understand, actively cooperate with my predecessors, and finish all the work quickly and efficiently.

In my work, I try to sum up everything, and constantly explore and master ways to improve work efficiency and quality. Because I am still a newcomer, I have insufficient experience in dealing with people and working experience. In my usual work and life, I can learn from my colleagues, ask them for advice, learn their strengths, reflect on my own shortcomings, and constantly improve my professional quality. I will always remind myself to be sincere with others, to have a correct attitude, and to actively find ways. No matter how big or small, I will try to be perfect. At ordinary times, we should always ask ourselves to abide by labor discipline, start with small things such as paying attention to cleanliness and be strict with ourselves. Treat everything with the belief of not seeking success, but seeking nothing.

Second, strengthen study and pay attention to the improvement of self-cultivation.

In Zhonglian, the corporate culture is quite special. Apart from the first honesty, what I appreciate most is lifelong learning. And that's exactly what I want to do actively. Because of this, I continue to learn human resources-related cases through the Internet and books, and use my off-duty time to learn language knowledge, so as to continuously improve my professional level and personal ability. Although I haven't made any great contribution in my work, I can cooperate with my colleagues to complete various indicators and learn from them, so that I can finish my work independently in the future.

In addition, I also pay special attention to learn lessons from my work, constantly sum up, and seriously study writing, personnel-related policies, file management and other related knowledge. I also humbly ask my predecessors for advice, learn from each other's strengths and enhance my service awareness. I hope I can integrate into the big family of XX as soon as possible.

Third, insist on doing a good job every day, work happily and affirm yourself.

1. Attendance: Arrive at the office at least 30 minutes in advance every day, get ready for relevant work before going to work, check the cleanliness of all office areas and the completeness of equipment in time, and update SPS to facilitate Jiang Hua's inquiry.

2. Filing of paper documents and electronic documents: In my work, I pay attention to the sorting and preservation of paper materials, and the useful ones are saved and filed in time, and the useless ones are destroyed in time. Because a lot of paperwork is computer work, I also set up a work data file in my personal computer. Every Friday, the "worked" materials will be collected and classified for future reference.

Fourth, there are shortcomings.

1, not serious and responsible in the work, post awareness needs to be further improved. You can't be strict with yourself, and you can relax yourself at work. Because of the complexity of office work, things must be handled quickly, accurately and accurately. In terms of professional ability, I still have many shortcomings. For example, when sorting out the minutes of the meeting, the key points were not grasped, the records were incomplete, and the main contents could not be highlighted, which also brought inconvenience to the leaders' post-meeting work.

2. Not fully familiar with the workflow, the company's business is not comprehensive, and the work is not forward-looking. As a result, you will occasionally encounter haste in your work, and even some mistakes that should not appear. As a result, I have a little doubt and uncertainty about myself and a little gloomy mood about the future.

3, occasionally lack of care, not careful enough, it seems a bit impetuous. The work is relatively simple but complex, miscellaneous and diverse, which requires me to be careful, professional and thoughtful. In this respect, I am not careful enough, sometimes careless, sometimes reckless, and sometimes even more reckless in forgetting things.

Verb (abbreviation for verb) Work and study plan for next month.

1. In the future, we need to consult leaders and colleagues with an open mind, coordinate and communicate with you more, think, plan and learn from each other from the general trend and pattern, and improve our work level.

2, must improve the quality of work, to have a strong sense of professionalism, a high sense of responsibility. After everything is finished, we must think and summarize, so that the work can be really planned and implemented. In particular, we should find out the shortcomings in our work and be good at self-reflection.

3, love their jobs, can't work for the sake of work, in daily work to take the initiative rather than passive response, to actively carry out the work, abandon the impetuous waiting mentality, good at planning and doing things, willing to do things, dare to do things, can do things, can do things.

4, usually need to pay more attention to exercise their listening ability. In daily work, meetings, leadership speeches, etc. , to have concentrated attention, sensitive response, profound understanding, solid memory, comprehensive wit, delicate taste; In the process of doing things, don't say unfounded words, don't do uncertain things, don't make promises easily, and keep your word.

5. Pay attention to cultivating one's comprehensive quality, combine political theory study with professional study, improve one's political quality and professional ability, make contributions to the future of the scenic spot and make greater contributions to one's career.

Work Summary and Plan Part 4 1 Part: Work Review in May

I. Summary of work

1.After the rectification on April 2nd, the department readjusted the tip for the bellboy. 30% of the tips received by the bellboy will go to the department and 70% to the bellboy himself. May 1 implementation.

2. Due to the imperfection and incompleteness of the previous department's consultation on the guest's opinions, the guest's opinions form made in April was implemented on May 1.

3. According to the needs of the department, the commodity investigation report of the shopping mall and the application report of the computer host were completed. 4. Clean the 9f negotiation room and move the computer to the assistant manager's desk in the lobby.

5. On May 7th, according to the requirements of General Manager Ruan, on-site management was conducted at important time periods,113: 00, 17: 00- 19: 30.

6. Assist Manager Xu to complete other preparations for the Green Hotel.

7. Walkie-talkies began to be used on May 8th.

In August and May 1 1, the room service director Cheng Qishun was transferred from the hotel.

9. Complete the assessment of Zhou Yilin and Ming Luo, the bellboy at the front desk.

10, all positions * * * cooperated to complete the team and vip reception in May.

11.After handing over some work to the front desk foreman in April, all the work was completed well.

12. The wall of the negotiation room on the first floor has been painted.

Second, the training work

1, training time and content:

2 o'clock departmental training course, training content: case analysis of each position in the front office.

2. Feedback of training effect: Based on the actual work situation, analyze the post events in the form of cases, deepen employees' impression, improve employees' adaptability, let employees learn to sum up cases, analyze cases and improve their handling ability. In the future training work, we should increase the training courses in this field.

Third, the shortcomings in this month's work.

1, front desk:

(1) This month, compared with April, the operation and service of the front desk have been greatly improved, such as room reminder, rc form filling and night trial. However, the staff at the front desk were more excited in April, which directly affected the reception work.

2. Protocol post

The concierge post has performed well in all aspects this month, but in the absence of a team or a small number of passengers, individual baggage students still leave and join the job. I hope to strengthen supervision this month and improve this bad phenomenon.

3. Switchboard Business Center

The work performance of the switchboard post in May continued the good performance in April. Dai Xiaoling's hospitality, initiative and enthusiasm, and strong sense of service are worthy of praise.

4. Postal service

As far as Mei's work is concerned, it's all routine, starting with the guest opinion form. The consultation effect is not very optimistic, and I hope to strengthen this work in mid-June.

Part II: Work Plan for June

working face

(1) According to the shortcomings in the work in May, prescribe the right medicine, strive to get rid of the disease and gradually improve.

2. Cooperate with the front desk for reception and on-site work.

(3) Cooperate with Manager Xu to do a good job in the performance appraisal of each position in the front office.

(4) Try to train a candidate as a front desk foreman in June.

5] According to the eo list of team reservation issued by the sales department in June, do a good job in the reception of the front office team.

[6] Make the training plan of this department and implement it as planned.

Once the front desk staff is short of staff, new employees should do a good job of guidance, supervision and training.

Being to strengthen the guest consultation work, completes the guest consultation details and statistics.

(9) Complete other work and daily management arranged by superiors.

Work Summary and Planning Chapter 5 Time flies, and half a year's work will soon become history again. Today, standing on this podium, I want to say proudly, "I have not failed the expectations of the leaders." However, the results of the recent work inspection and the theoretical examination of the warehouse manager did show me many weaknesses in financial management. As the main responsible leader of the finance department, I have an unshirkable responsibility. "Pragmatic, realistic and pragmatic", according to the high standards and strict requirements of the company's lean management, only by adjusting their own ideas, completely changing their concepts, and examining and reorganizing their work from a new perspective can we truly implement all the work. I look for the following questions:

First, since the beginning of the year, the staff of the whole line of the finance department have been unstable, and all major issues are on the body. They often only pay attention to one end and ignore the other end, nodding lightly and failing to fully manage;

Secondly, the instability of personnel makes the work fall into a state of fatigue and a vicious circle, which leads to unclear working ideas and ignores the professional training of administrators.

Third, subjectively, I wavered, didn't give myself pressure, and didn't really enter the role;

Fourth, ignoring team management and lacking communication with leaders at all levels and departments;

Fifth, there is no sense of innovation in working ideas, such as unclear target management ideas, weak performance management and weak problem handling;

The above points are the main sources of problems in our departments and individuals. As a major functional supervision department of the company, the financial department should shoulder the responsibility of "being a good family, managing money and serving the enterprise better". We have great obligations and responsibilities in strengthening management, standardizing economic behavior and improving the competitiveness of enterprises. Only by continuous reflection and summary can management be improved!

"if you don't find enough, you will catch up with the advanced, and you will strive for the advanced based on it." At this time, Runfa Group put forward the activities of "setting an example, learning advanced, promoting development and striving for benefits", and Runfa Machinery once again became a model enterprise of the whole group. Today, "Hong Xin enterprises and our company are competing with each other under the red flag". As individuals, we hope to realize our personal value. As a financial management department, in order to achieve the same goal for the company, we should make every effort to learn the six spirits of Xi Runji: the spirit of hard work, the spirit of reform and innovation, the spirit of expanding the market, the spirit of lean management, the spirit of never being satisfied, and the spirit of taking care of the overall situation. To put these six spirits into practice, the main leaders in charge of the finance department will be responsible for the work in the second half of the year. For the compulsory course "How to Improve Yourself and Serve Enterprises", I will continue to strengthen my study and improve myself, and integrate "learning advanced, catching up with advanced and striving for advanced" into my work, with the emphasis on strengthening warehouse management and financial analysis. I will report my work plan and ideas to the general assembly next:

First, improve the company's internal management system; Departmental responsibility leaders clearly divide responsibilities and strengthen responsibility assessment;

The internal management system has been implemented for nearly a year, but there are still many unreasonable places. In order to make the management system of the enterprise more perfect, the finance department will summarize the requirements of group management and make amendments in conjunction with relevant departments.

Clarify the division of responsibilities between the responsible leaders of the department, organize and implement the strengthening in place according to the responsibility contract signed at the beginning of the year, trust and assist each other among the leaders, strengthen the responsibility assessment of the content in charge, and make rewards and punishments clear;

Second, in view of this surprise inspection and the business theory examination of warehouse management personnel, rationally adjust the combined human resources and continue to strengthen training and warehouse management inspection and supervision;

Since the beginning of this year, the personnel have not stabilized, and the strength of the financial department is relatively weak. Through the recent surprise inspection and surprise assessment of warehouse keepers, on the one hand, we regroup and collocate personnel according to the characteristics of warehouse keepers, and carry out efficient and orderly organization, on the other hand, we continue to strengthen training, so that every warehouse keeper must be familiar with the business of each warehouse and truly become adept. Cultural quality and business management level should be improved qualitatively. In March this year, computers were truly connected to the internet, and the computer operation level of administrators needs to be further improved. We will strengthen the training in this area, so that every administrator can be familiar with computers and master computer operation, and improve the business management level of every administrator in a down-to-earth manner. After the meeting, we will strictly implement target management and performance management for warehouse administrators, set goals and achieve them, strengthen assessment and supervision, and truly distinguish rewards and punishments.

Third, strengthen team building and give full play to the role of financial functional departments:

As the responsible leader of the finance department, he is both a financial staff and an organizer of the financial management system. He should have a rigorous and honest work style and a serious and meticulous work attitude, actively guide front-line employees, help them solve problems, give full play to the teamwork spirit, learn from the advanced, catch up with the advanced and surpass the advanced, start competitions in all lines, give full play to the strength of the team, twist into a rope and go all out. While adhering to the principle, we should adhere to "three satisfactions and two reassurances". Three satisfactions are "to satisfy customers, employees and leaders in charge of various departments" and two reassurances are "to reassure leaders of group companies and bosses at all levels".

Fourth, strengthen the control of various expenses and give full play to the functions of financial accounting and supervision;

This year is the year of lean management, efficiency satisfaction and scientific and technological innovation. We will continue to strengthen the control of various expenses, exercise the function of financial supervision, review and control various expenses, do a good job in financial accounting, and carefully handle and review every business;

Fifth, do a good job in financial analysis to provide effective reference for leaders;

I know that reasonable and efficient financial analysis ideas and methods are an important way to improve the management and decision-making level of enterprises, which will make our work get twice the result with half the effort. We will learn from Schenk, the master in the workshop and the books on enterprise cost analysis, do a good job in the breakeven point, economies of scale and sales pricing analysis of enterprise production, operation and sales, quantitatively analyze specific financial data, and provide strong financial information support for enterprise decision-making and management in combination with the overall strategy of the enterprise;

Six, strengthen the management of accounts receivable collection, control the inventory of materials and products, improve the quality of capital operation, and reasonably control the use of funds:

Since the development of the company, raising production funds has been a headache. As we all know, money is as important as human blood. The main characteristics of our company are large quantity of materials purchased, large output and large sales volume. Raising funds is a major function of finance, and a good relationship between banks and enterprises is the link of enterprise financing. At present, we can only control accounts receivable management and inventory management, reduce inventory, rationally produce and control the flow of funds. So as to control the raw and auxiliary materials in stock to the bottom line while ensuring production. In the case of particularly tight funds, the finance department will effectively track the operation of funds from the procurement of materials and finished products;

Seven, continue to do a good job in the accounting of wages and bonuses of various departments:

This year, the company signed responsibility contracts with various departments, and our finance department will continue to review and settle wages in strict accordance with the responsibility contracts, and organize funds to ensure the payment of wages;

The above work is the main work of my finance department in the second half of the year, and a series of work such as handover with the group, waste management and standardizing financial accounting procedures are all my own work in finance. It is not empty talk to "catch up with the advanced if we can't find enough, and strive for the advanced based on the fundamentals". As soon as the horn sounded, we put it into action, brainstorm with team spirit, and all the staff in the financial line made a fuss about how to innovate in management and how to control the cost! In short, in the future work, it is still the sentence at the responsible leadership meeting at the beginning of the year: I will constantly sum up and reflect, constantly urge myself to enrich my energy, improve my quality and professional level, so as to adapt to the development of the times and enterprises, make progress with you and grow with the company.

Finally, I wish the company prosperity!

If the above remarks are inappropriate, please criticize and correct them by the leaders present!