Traditional Culture Encyclopedia - Hotel accommodation - Hotel front desk analyst member.

Hotel front desk analyst member.

The analysis of members at the front desk should be written from the aspects of the number and proportion of members, member consumption, member satisfaction and so on.

1. Number and proportion of members: count the number and proportion of members in a period of time through the hotel front desk, understand the proportion of members in the total customers, and evaluate the attraction and effect of the membership plan.

2. Member consumption: analyze the consumption frequency, amount and time period of members through the hotel front desk, understand the consumption habits and needs of members, and provide accurate marketing strategies for the hotel.

3. Member satisfaction: through the questionnaire survey and evaluation feedback at the hotel front desk, collect members' satisfaction with hotel services, understand members' needs and expectations, and adjust and optimize service quality in time.