How to become a hotel leader?

It is actually impossible to set some standards for managers. Everyone has their own unique style. But there are still some standards, and it is helpful for managers to abide by these standards in their work. The following interview lists some basic principles: 1. To understand the art of being kind to others, kindness is the characteristic of strength. Don't hurt the self-esteem of employees at any time. 3. Give up the double-dealing behavior forever: give it to subordinates and give it to officers. Always address your subordinates with "you" and don't forget to say "please". 5. Don't be afraid of new things. If you do everything as you did 20 years ago, the fact itself shows that you are a conservative to some extent. 6. When investigating any fault, try to listen patiently to the explanation of the error before taking some measures. 7. Please remember that not being good at listening to opinions is a career shortcoming of frustrated leaders. Therefore, you should learn to listen to opinions, and don't even use words like "concise"! Such irritating words interrupted the talkative staff. 8. Please trust those who can be trusted. If a person has completed the entrusted task seriously, don't embarrass him with too many reminders and instructions. Please give him a chance to work quietly without "interference" Don't force yourself to thank those who have done a good job. Those leaders who think that "urging" can improve and praise will make people dizzy and lead to self-comfort and complacency are all wrong. The good words of leaders were and still are the most effective factors to motivate people to work hard and diligently. 10. If you have to scold someone for his mistake, please talk to him alone. Most people are very afraid of being "accused" in front of their peers. It is absolutely not allowed to "reprimand" employees in front of subordinates. 1 1. In any case, don't categorically divide subordinates into "bad" and "good". Please follow a principle, everyone's good quality is always much worse than bad. What is needed is to be good at motivating the former and restraining the latter. 12. We should inform our subordinates of our ideas and plans in time. This will create an atmosphere of mutual efforts and trust in the group, which will help the group to realize your ideas happily. Practice has proved that the practice of delegating the power of some managers to nine subordinates will improve the collective spirit, make people have the desire to live up to their trust and help fully tap the potential of employees. A good manager should take more responsibility for mistakes and accept as little praise as possible.

Unit 14 Management by Objectives

First, the current situation

1 economic crisis

2. No stable job

3. Learning is useless.

4. Poor health and dissatisfaction

5. Family has no status

6. Can't afford social responsibility

7. lose face in front of friends

Second, hope for the future.

1. Ideal and stable economic base

Step 2 have a career

Give play to your talents.

keep fit

5. The economic base determines the head of the family.

6. Help people in need

7. Be the leader of friends

Third, what can be done to achieve it?

-only to achieve their goals, to do it.

1. Identify the company and potential customers.

2. Identify with the industry and the future

Familiar with products

Understand the plan

Step 5 follow the winner

Step 6 Work with successful people

7. Invite successful people to help

8. Keep on trying.

One month: XX yuan; Three months: XX yuan; Half a year: XX yuan; One year: XX yuan; Two years: XX yuan; Three years: XX yuan.

Fourth, the implementation of the plan:

1.XX yuan/month-be familiar with the company and products, know a little about sales, find ways at work, and sell by methods.

2.XXX yuan/month-establish and train two quasi-business teams.

Conditions: do as the instructor asks, be familiar with products, retail methods, and have affinity.

3.XXXX yuan/month-establish and train five quasi-business teams.

Conditions: my own quality has been greatly improved, my knowledge is extensive and refined, I know business and am good at management, and I can learn and exercise the organizational system.

Can solve problems independently!

Verb (abbreviation for verb) is planned to be implemented.

Book at the beginning of the month, check in the middle of the month and plan at the end of the month.

1. Learn, plan, visit, aim and reach an agreement.

2. Number of targets visited

3. Pay attention to the number of visits and create performance.

With one foot at the door, one must succeed.

5. Working hours

Unit 15 Select Company

First, choose the boss (core) mentality, how to choose people.

Second, the company: analyze the feasibility and accession period.

1. periodicity: initial stage, growth stage, maturity stage and decline stage.

The probability of success in the start-up period is low.

② Growth period: the best time, easy to choose.

③ Maturity: There are many kinds of products with high popularity (not easy to succeed).

(4) recession: there is no doubt that it will fail.

2. Look at the company: concept, strength, scale and historical background.

Ideas: See if there are any sustainable business ideas.

② Strength: management strength, financial strength and product strength. ...

③ Scale: Is there a one-stop production, supply and marketing?

④ Background: Successful companies have a certain corporate culture, and their products are unique, extensive, difficult and excellent bonus plans.

3. Look at the company's operating model

Third, choose products.

Analysis of economy, manufacturability and durability

Fourth, choose a plan.

Analyze profit and operability

Five, the educational concept: in line with national conditions

Social environment of intransitive verbs

Seven, my conditions (important conditions)

Eight, institutional conditions: the bridge to success

On the function of the system

In this business, it is not the business itself that is difficult, but many factors outside the business interfere with people, such as emotional problems, economic problems, personal contradictions and so on. Because this is a team of volunteers, some people have problems, and there are two bottlenecks when the industry starts. First, you don't know what to do next. You can't get the information you want, but you can really help yourself. Second, the business is unstable. The customers are unstable and the team is unstable. We all know that the essence of online marketing lies in. The crux of the problem is, how to do these four things? In particular, "replication" requires a system, and every successful business has a model. This system helps people to be promoted in three aspects.

1, exert the power of dreams

Jaeger found that dreams are the source of all success, and people lose motivation because they have no dreams. Therefore, dreams should be given the most important and highest level, and dreams account for 90% of the importance. Leaders should constantly dream for themselves and others. The leader's vision will determine the fate of the team.

2, get a steady stream of information, accurate replication.

This is a system composed of books, tapes, meetings and people. The function of the system is navigation. It is the radar system, satellite system and ground command system of aircraft. Just like McDonald's, its great secret is 100% copy.

3. Help people improve their mental models.

Einstein said, "All the difficulties you encounter today are not solved by your current mental model. The only way is to improve your mind." Poetry is beyond poetry, and the success of this cause depends on the size and number of problems you solve. Through a series of continuous education and consultation, the system helps people overcome themselves and strive for a higher position, thus solving the problems of themselves and more team members.

Unit 16 Value Prospect

The difference in life stems from the difference in ideas. People can't live for money, but they can't live well and earn money to support their families without money. Only with (food, clothing, housing and transportation) can we have a spiritual life. Matter determines spirit. You can do good on earth without money!

First, no money is not a good husband.

It is difficult to be a man without money. Struggle and sense of responsibility will certainly meet her requirements. A happy family must be based on material things.

Second, no money is not a good boy.

Filial piety to parents, happy life in old age, need money to treat illness, and the elderly worry about their children. It's hard to ask for help. Both parents and wives have a sense of responsibility.

Third, no money is not a good parent.

Education needs money to be a success, and one wants to be a success-to be a success, money is not everything, and you can't do anything without money.

Direct selling is not the only choice, but the best choice.

1. Go to work (to make ends meet)

2. Doing business (investment, risk, experience, background, hard work, no freedom)

Large money bank loans

Direct selling:

1. Risk-free (self-consumption drives others' consumption) is not only a personal honor, but also a national honor. Give others love and care.

2. Freedom: Work-be your own boss

3. Make friends, help others, help others, help others, teach others, don't cheat, and the tradition is trampled.

4. Develop your potential and improve yourself

5. Improve personal qualities: nutrition, maintenance and self-cultivation.

★ From stage to stage is a zero breakthrough, a breakthrough in life.

★ Daily necessities-the market is large and is not affected by any factors. As long as there are people, we should be brave. In 2000, China was 65.438+0.86 billion, the world's US$ 6.8 billion, and China accounted for 65.438+0/34 of the world.

★ Health products-the market is active, the population is extensive, the sub-health is 75%, the heart and brain are 5 1%, the sleep is 40%, the population is 70 billion USD 200 million, and China is 50 billion RMB, with a population of1.300 million.

★ Changes and trends of world commercial circulation

Shop-Chain Store-Direct Selling

Changes in Commercial Circulation in China

Planned economy-market economy-knowledge economy

★ Doing what you should do is not just interest. People should take the initiative to adapt to this world and survive the fittest. Nine poles don't need us, we need nine poles.

★ It's not your fault that you were born poor; It's absolutely your fault that you're still poor after leaving.

★ Filial piety to parents, education of children, personal success can't wait, break the back road and go all out.

★ A thousand dollars is hard to buy. If I had known this, it would be hard to buy regret medicine in the world.

★ Success is bitter 1-2 years, and failure is bitter for life.

★ Why do you want to do it? Strength, direction

★ How to do it? Learn the six elements of success in Unit 17.

First, understanding is the key.

Second, confidence is the guarantee.

Third, the goal is direction.

Fourth, learning is a weapon.

5. Attitude determines success or failure

Sixth, action is the most important.

Unit 18 Short Stories

First, selling stones.

Success is doing simple things over and over again-big iron balls.

Second, shad and shad.

Give up and work hard-desire, Socrates teaches students.

Third, fleas

be all talk and no deed

Four, heaven and hell

Emotional Theory —— Two Scholars Meet a Coffin

Fifth, catch monkeys.

There are ways to succeed.

Sixth, stocking

Mentality-second place in children's competition

Seven, monkeys eat bananas

The scientist drew a picture.

Father and son go to the market

Nine, sales come from life: Oxford University-Axe and Clinton

X. observability: medical professors teach students.

Target: (Fishing) A pot of water in the desert.

12. Potential: Li Guang shoots stones, the rich man is married.

Thirteen, empty cup mentality; Celebrities ask for advice

Fourteen, correct: the priest's son spelled a picture.

XV. Learning: Loyalty to the country

Sixteen. Opportunity: Ask God.

Patient sees a doctor: headache.

18. Emotion: Borrow a jack

Nineteen. A blessing in disguise is a blessing in disguise: psychological adjustment

Twenty, sense of crisis: the name touches the cannibal.

Angels and demons: Michelangelo

22. Tortoise and Rabbit Race: Five times

23. Concept: Buying shoes in Africa

24. Method: Rabbit and Old Man ★ If you can't make a tall tree, then you can make a grass. As long as it can add vitality to nature, why complain about the powerlessness of life?

If you can't be a smooth road, then you can be a country road. As long as the road extends under your feet, you can achieve your desired goal even if it is tortuous.

If you can't make a beautiful moon, be a shining star. As long as you can shine brilliantly, you will be proud to be a meteor.

If you can't be a hero in the world, then you should be an ordinary good man. As long as you can play the music of life, you are worthy of the title of "one left and one right".