I'm a wet towel maker. How can I make the opening remarks of telemarketing acceptable to customers?

1. Make a good first impression. Stop saying, "May I bother you for a few minutes?" As a beginning, because it has been overused. First, give your name, and then ask, "Is it convenient now?" In fact, it is an inconvenient time to receive a sales call at any time, but few people really respond like this. Instead, they will ask why you called, which implies that you can continue talking.

2. Direct and honest. If you are really doing telemarketing, never say "I'm not trying to sell products": or "I'm conducting a survey", which is false. Everyone likes or believes in honesty, so we should adopt a more honest and humorous way, such as: "This is a sales call, I don't think you will hang up?" According to people's experience, only one out of ten people hangs up at this time.

3. explain your advantages. Stay away from meaningless declarations, such as "our products and services are to make customers successful" and other pleasantries. You should explain how your product can help customers solve problems, so that they will buy your things.

your description must cover 2 ~ 3 problems that this product can solve. For example, you can say, "New customers like you told us that our products helped them to reduce the chance of virus invading their computers, reduce the problem of extra capacity due to excessive spam, and save them the cost of buying new security software." These may be very important for your new customers.

4. Find out the key problems of customers. Once the customer points out their first problem, you should understand it immediately. Only when you thoroughly understand each other's special problems can you provide them with solutions.

5. Ensure the opportunity of face-to-face contact. You can try to get a chance to meet each other. You can say, "Miss Wang, if it is so important to solve this problem, shall we make an appointment to meet next week, and I will explain it to you in detail." When the other party decides to meet you, the telemarketing is completed. On average, such a sales call can be completed in less than 5 minutes. Mastering the above five principles of telemarketing can help you overcome the anxiety of making a phone call and achieve success immediately

Telemarketing Skills Text

Telephone is the most convenient communication method at present, which has the advantages of saving time, labor and rapid communication. In the current era of 3 million telephone users in China, telemarketing has become more and more important.

how can telephone communication be better?

in the early stage of telemarketing, you must prepare for the following aspects, otherwise your telemarketing work will be a failed process.

one: prepare ..

Be mentally prepared. Before you make every phone call, you must have the understanding that the phone call you made is probably the turning point of your life or your present situation. Only with this idea can you have a serious, responsible and persistent attitude towards every call you make, and only then can your mentality have a positive motivation for success.

content preparation: before making a call, you should prepare what you want to express, and it is best to list a few items on the paper at your hand first, so as not to forget your speech because of nervousness or excitement after the other party answers the phone. In addition, when communicating with the other party on the other end of the phone, you should be prepared and rehearsed to the best in advance if necessary.

In telephone communication, pay attention to two points: 1. Pay attention to the change of tone and be sincere. 2 words should be organized, not incoherent and repeated, so that the other side is disgusted or wordy.

second: timing ...

when you make a phone call, you must grasp a certain timing, avoid contacting the customer during the meal, and politely ask the customer if it is convenient to answer the phone. For example, "Hello, Manager Wang, this is * * * from * * Company. I'm calling you at this hour, right?" If the other party has an appointment and happens to be out, or when there are guests, it should be polite not to say the time of the call again, and then hang up.

If the boss or the person you are looking for is not here, you need to ask the person who answers the phone for contact information. "What's the mobile phone number of Mr./Ms. * *? He/she only left this number when he/she called/came to the company last time. Thank you for your help. ".

three: connect the phone ...

when you make a business call, the business personnel should say hello first, and report themselves to the door, and then get down to business after confirming the identity of the other party. For example, "Hello, this is * * * Company. May I speak to the boss/manager of * *? * * Hello, boss/manager, this is * * * from * * company. Please be concise when speaking about ...

Because the telephone has the characteristics of charging and being busy, it is necessary to make a long story short when making or answering the phone. In short, besides the necessary greetings, it is also polite.

Politeness before hanging up ...

After the phone call, the business personnel must remember to thank the customer, "Thank you for listening to my introduction for so long, I hope it will bring you satisfaction, thank you, goodbye. "In addition, the customer must hang up the phone first, so that the business personnel can hang up the phone gently. To show respect for customers.

After hanging up ...

After hanging up a customer's phone, many business people will immediately jump out of their mouths to release their pressure. In fact, this is the worst bad habit. As a professional telemarketer, this is absolutely not allowed.

2. The art of answering the phone ...

Sometimes some customers try to save effort and convenience, and contact the business department directly by phone. Some order, some know about the company or products, or complain by phone. The telephone receiver must pay attention when answering the phone. Never ask three questions, or perfunctory customers, let alone treat every customer who has called with impatience.

1. After the call is connected, the receiver should announce himself, such as "Hello, this is the business department of the whole management company" or "Hello, I am glad to serve you". It is absolutely forbidden to ask "Hello, who are you looking for?" Who are you? "It's not only a waste of time, but also impolite, which makes the company's image greatly discounted in customers' minds. Before answering the phone, it is generally necessary to let the phone ring for one or two long tones, and never let the phone ring all the time and answer slowly.

2. Record the contents of the phone

It is best to put some paper and pens beside the phone so that you can record the key points while listening to the phone. After answering the phone, you should properly handle or report the recorded key points seriously.

3. Repeat the key points

When a customer calls to place an order, he will definitely say the product name or number, and when he wants or picks it up. At this time, you should not only record it, but also repeat it to the other party to make sure it is correct.

4. How to keep the customer waiting

If the other party needs to wait during the call, the receiver must say, "Excuse me, please wait a moment" and then say the reason for letting him wait, so as not to be anxious because of waiting. When answering the phone again, you must apologize to the other party: "I'm sorry to have kept you waiting. "If the other party is kept waiting for a long time, the receiver should announce the reason and ask him to hang up the phone first and then dial the phone after being processed.

5. How to deal with the low voice of the caller

If the voice of the caller is too low, the receiver can directly say, "Excuse me, could you speak a little louder? "I can't hear you clearly. Never shout loudly: "Hey, hey, louder"; It's the other person who wants to speak loudly, not you.

6. How to deal with people on the phone

If you encounter someone on the phone, you should quickly transfer the phone to the person you are looking for. If the person you are looking for is not here, you should say to the other party, "I'm sorry to go out now, I'm XX. If it's convenient, can you let me pass it on for you? "You can also ask the other party to leave your phone number, and when someone comes back, immediately inform him to call the other party back.

whether you make a phone call or answer it, you can reflect the image of a person or company. The telephone is a window for the company to communicate with the outside world. A good process of making and answering a phone call conveys a good impression to the other party, and vice versa. Therefore, you should pay special attention to your words and tone when making or answering a phone call. A phone call may change your current situation or even a person's life.