How to write comments and suggestions on hotels?

1, providing quality service. In this way, word of mouth is one of the important ways for us to expand customer resources.

2. Strive for cooperation with several major travel agencies and strive for team customers. Team customers are the guarantee of long-term interests and the guarantee of improving occupancy rate. In this regard, it is necessary to provide preferential treatment and financial convenience to team customers (some words need not be clear). In addition to the travel agencies in Hezhou, I think other travel agencies in other cities that often send delegations to Hezhou also try their best to win. Of course, this requires the efforts of managers and hotel marketing teams.

3. In the development of customer resources, VIP customers should be given some corresponding preferential policies and personalized services, so that VIP can enjoy exclusive honor here. Let these people feel that they are not a mass group. For some long-term and important VIP customers, the price concessions are insufficient, and humanized services (legal services, of course) are needed to make important customers feel different, which is very important to ensure the occupancy rate in the off-season.

4. Do a good job in hotel service marketing. Now hotel marketing should be carried out in many ways, such as TV, newspapers, brochures, especially using the advantages of the network to market and advertising in the website forums frequented by Hezhou people. For example, Hezhou Forum in Hongdu Community is the hottest forum for Hezhou people.

Improve service quality. ?

The most important thing to improve service quality is to get the service details in place. Details determine success or failure! The quality of service depends on the meticulous work. Only when the service details are in place can guests feel the existence of the service, because the services provided by hotels are generally the same, and only the nuances can reflect the management level. Only by doing small things that ordinary people don't pay attention to can our hotel be distinguished from other hotels and give guests an unusual feeling.

Therefore, it is necessary to establish standard procedures for services. When formulating service regulations, determine the link procedures of services, such as reservation->; Check-in-> check-out-> room cleaning-> check-in, to determine the unified action, language, time and equipment of each link, but also include ways and means to solve accidents and temporary requirements. These should be expressed in the form of rules and regulations. Unify all kinds of service work with service standards, and achieve standardization of service quality, standardization of service posts, and sequencing and serialization of service work. Ask employees to do well.