Hotel Room Manager Job Responsibilities

Job Responsibilities of Hotel Room Manager

In the era of continuous progress, more and more people will be exposed to job responsibilities. Job responsibilities refer to the specific work content and responsibilities of the worker. Responsibilities, meet the standards required by superiors, and complete tasks assigned by superiors. Many people must be worried about how to formulate job responsibilities. Below are the job responsibilities of hotel room department managers that I have collected for your reference. I hope it can help friends in need.

Hotel Room Department Manager Job Responsibilities 1

1. Fully responsible for the management of the room department, accountable to the general manager, appointing foremen, deploying department employees, and exercising the right to reward and punish employees, And accept the supervision of the general manager;

2. Responsible for the planning, organization and command of all work of the guest room department, and lead all employees of the guest room department to complete various work indicators issued by the general manager;

< p> 3. Host weekly department meetings, convey the key points of the hotel’s regular meetings, arrange work, and solve difficulties.

4. Make regular appointments with important guests who have long-stay relationships with the hotel, listen to guests’ opinions with an open mind, and continuously improve and perfect the work. And responsible for receiving important guests and handling guest complaints.

5. Regularly train employees to improve service quality.

6. Formulate the business management system of the guest room department, organize and promote the implementation of its various plans, organize the preparation and review of the guest room department work procedures and work evaluation.

7. Control various expenditures of the guest room department, review the filling, analysis and archiving of various work reports and important archives.

8. Participate in formulating guest room price policies, formulate and implement guest room sales plans, and supervise the implementation of guest room prices.

9. Check the facilities of the housekeeping department and do a good job in safety, fire protection and sanitation.

10. Complete other matters assigned by the general manager. Hotel Room Manager Job Responsibilities 2

1. The rooms department should be divided into high, medium and low-end rooms. Make signage well, with one section for high-end houses, one for mid-range houses, and one for low-end houses.

2. The furnishings of the guest room department may be different from other hotels, and some scenes can be added. (such as flowers, grass, trees, etc.) to give guests a strange feeling when entering the guest room:

⑴Light awakens. Since many people are accustomed to adjusting their wake-up time based on light rather than alarm sounds, the new wake-up system will gradually increase the light in the room half an hour before the guest's set wake-up time until the lights at wake-up time are as bright as daytime;

　⑵Keyless door lock system, using fingerprint or retina to identify guests;

　⑶Virtual reality windows, providing the scenery outside the window chosen by the guests;

⑷ Automatic sensing system, light, sound and temperature can be automatically adjusted according to each guest's preferences;

　⑸"White Noise". Guests can choose the background sound that makes them feel most comfortable;

⑹ Electronically controlled mattresses can enable different guests to get the most comfortable feeling in bed;

⑺Nutrition Recipes specially designed according to the physical condition of the guests. Hotel Room Department Manager Job Responsibilities 3

1. Under the leadership of the Sales Director, preside over the overall work of the Room Department.

2. Responsible for formulating the work plans, work responsibilities, work disciplines, assessment and attendance methods of each department of the guest room department and organizing their implementation.

3. Responsible for recruiting employees and strengthening political and ideological education for employees. Have the right to deal with employees until they are dismissed.

4. Responsible for the accounting, attendance, personnel transfer and equipment maintenance of the department.

5. Responsible for completing various tasks and economic goals assigned by the hotel.

6. Responsible for the training of the entire department, and conduct irregular business operation training for subordinate employees, which not only improves employees' business quality and operational skills.

7. Strengthen health, safety, and fire protection education within the department, strive to improve employees’ awareness of safety and health responsibilities, and be responsible for signing safety responsibility letters with employees to ensure their personal safety.

8. Handle customer complaints.

9. Responsible for the evaluation and assessment of employees.

10. Coordinate and communicate with other departments to ensure that all work of this department is completed smoothly.

11. Regularly seek advice from long-term guests to improve service quality

12. Participate in VIP reception

13. Strengthen room maintenance and repairs, Ensure high-quality guest room availability.

14. Regularly hold regular meetings of the department to summarize the work of the previous stage and arrange the work of the next stage; give full play to the role of linking up and down

15. Inventory the low quality of the department on a monthly basis Consumables, inventory of fixed assets and statistical expenses.

16. Effectively complete other tasks assigned by the general manager and deputy general manager. ;