Can't booking a hotel be illegal?

Legal analysis: If the hotel did not explicitly inform the relevant cancellation policy before the transaction, and then came up with a unilateral non-refund policy when the tourists canceled the reservation, it would infringe on the consumers' right to know. For the refund policy, both parties need to make judgments through consultation or judicial organs according to the principle of fairness and reasonableness, and one party should not strongly demand "no refund". If a tourist cancels a hotel reservation unilaterally, it does constitute a breach of contract and needs to bear the liability for breach of contract. However, the liability for breach of contract is stipulated by law, and both parties need to agree on a reasonable liability for breach of contract according to the consequences of one party's breach of contract and the losses caused to the other party.

Legal basis: People's Republic of China (PRC) Consumer Protection Law.

Article 13 Consumers have the right to acquire knowledge about consumption and the protection of consumers' rights and interests. Consumers should strive to master the knowledge and skills of the goods or services they need, use the goods correctly and raise their awareness of self-protection.

Article 15 Consumers have the right to supervise commodities and services and protect consumers' rights and interests. Consumers have the right to report and accuse violations of consumers' rights and interests, as well as illegal and dereliction of duty of state organs and their staff in protecting consumers' rights and interests, and have the right to make criticisms and suggestions on protecting consumers' rights and interests.