Traditional Culture Encyclopedia - Hotel accommodation - Excuse me, in hotel management, "0+ 1= 100" and "100"

Excuse me, in hotel management, "0+ 1= 100" and "100"

Generally speaking, in the service industry, the regular service is "0". On the basis of doing this "0" well, one more bright spot may get customer satisfaction of 100; When we get the customer's satisfaction of 100, if there are "defects" in our work, our service performance may be reduced to "0".