What is the job content of the hotel front office?

1. Standardize your professional image

1. Workplace manners and etiquette

Many professionals, in order to beautify their external image, do not hesitate to spend a lot of money on beauty treatments. Buy high-end clothing. Everyone has a love for beauty, and this is understandable. However, the glamorous image carefully created is often completely shattered by some mistakes in behavior. Modifying the beauty of your manners and revealing your grace and elegance from the smallest details is far more pleasing to the eye than a clothes rack!

① Standing posture

The ancients said: Stand like a pine tree. When it comes to the modern workplace world, you don’t have to be so serious! Men mainly reflect masculine beauty, with their heads raised and chest raised, their feet approximately as wide as their shoulders, their center of gravity naturally placed in the middle of their feet, and their shoulders relaxed. Women embody softness and lightness, standing in a T-step.

When talking, face the other person and keep a certain distance. Try to keep your body as straight as possible and not tilted. Standing against walls, tables and chairs; keeping your legs too far apart or crossing them is unsightly and impolite. Don't play with objects in your hands. It's impolite to appear distracted.

② Walking

Walk on the right side of the road, and take the initiative to say hello to colleagues and supervisors when you meet them. While walking, avoid smoking, eating, whistling, tidying up clothes, etc. When going up or down stairs, gentlemen and ladies should go first. When multiple people are walking, be careful not to occupy the road surface by walking side by side.

2. Body language

① Gaze

When interacting with people, eye contact is indispensable. To use your eyes correctly, convey information, and create a professional image, you must abide by the following rules.

PAC rules:

P-PARENT refers to communicating with others with a paternalistic and lecturing gaze. The gaze is from top to bottom, looking at the other person and trying to find mistakes.

A-ADULT means communicating with others from an adult perspective. The relationship between each other is equal and the gaze is from top to bottom.

C—CHILDEN, usually the eyes of a child, looking upward, expressing request or coquettishness.

As professionals, of course, we use adult eyes to communicate with others, so we must accurately position ourselves and don't choose the wrong gaze in the wrong place or in front of the person, which will make people feel surprised.

Triangle Law: Choose the area where your gaze will stay or focus based on the closeness and distance between the communication partner and you. If you have a normal relationship or are meeting for the first time and are far apart, look at the large triangle area from the forehead to the shoulders of the other person; if you are familiar with the person and are close to each other, look at the triangle area from the forehead to the chin of the other person; if you have a close relationship, look at the triangle area from the forehead to the chin of the other person. If the distance is very close, look at the triangle area from the forehead to the nose of the other person. Distinguish the objects, get them right, and make sure you don’t make a mistake!

Time rules: No eye contact should last more than three seconds at a time. During the communication process, it is most appropriate to spend 60-70 minutes making eye contact with the other party. If it is less than 60, it means that you are not interested in the other person’s topic or conversation content; if it is more than 70, it means that you are more interested in the other person than what he or she has to say.

② Use of gestures

Gestures can express various meanings such as introduction, guidance, please, goodbye, etc. Gestures must be gentle, but not sloppy.

3. Position your professional image

"Clouds think of clothes, flowers think of appearance". Compared with men's clothes that tend to be stable and monotonous, women's clothes are much brighter and richer. Appropriate clothing can not only look more beautiful, but also reflect the good cultivation and unique taste of a modern civilized person.

① Basic Principles of Professional Dressing

TPO Principle of Dressing TOP is the abbreviation of three English words, which respectively represent time (Time), occasion (Occasion) and place (Place). That is, the attire should be coordinated with the time, occasion and place.

Principles of Occasion Dressing should be coordinated with the occasion.

When meeting with customers or attending formal meetings, you should dress solemnly and elegantly; when attending a concert or watching a ballet, you should wear formal attire as usual; when attending a formal banquet, you should wear a traditional Chinese cheongsam or a Western long skirt and evening dress; For gatherings with friends, outings and other occasions, clothing should be light and comfortable. Just imagine, if everyone wears casual clothes, you will feel uncomfortable wearing a formal dress. Similarly, if you attend a formal banquet in casual clothes, it will not only disrespect the host of the banquet, but also make you feel embarrassed.

Time Principle Dressing rules for different periods of time are especially important for women. A man's dark suit or Chinese tunic suit of high quality is enough to conquer the world, while a woman's clothing needs to change over time. When working during the day, women should wear formal suits to reflect professionalism; when attending cocktail parties in the evening, they must add some modifications, such as changing into a pair of high heels, wearing shiny accessories, and wearing a beautiful silk scarf; the choice of clothing should also be Suitable for seasonal climate characteristics and keeping in step with the trend.

Principle of location: When receiving guests at your own home, you can wear comfortable but neat casual clothes; if you are visiting a company or unit, wearing a professional suit will look professional; when going out, you should take into account local traditions and customs. If you go to places such as churches or temples, you cannot wear revealing or too short clothing.

② Four things to pay attention to when dressing up for professional women

Neat and smooth. Clothes do not have to be high-end and luxurious, but they must be kept clean, ironed and flat, so that they can be worn decently and appear energetic. Being tidy is not just for yourself, but also to respect the needs of others. This is the first priority of good manners.

Color Techniques Different colors will give people different feelings. For example, dark or cold-toned clothing will give people a sense of visual contraction and make them appear solemn and serious; while light-colored or warm-toned clothing will cause expansion. Feeling, making people appear relaxed and lively. Therefore, you can choose and match according to different needs.

Completely equipped. In addition to the main clothes, the matching of shoes, socks, gloves, etc. should also be more careful. For example, it is better for socks to be transparent and similar to the skin color or coordinate with the color of clothing. Socks with large patterns cannot be used in elegant halls. Sandals or boots are not suitable for formal and solemn occasions. Black leather shoes are the most suitable and can match any outfit.

Accessories Decoration Wearing accessories skillfully can play a finishing touch and add color to ladies. However, you should not wear too many accessories, otherwise it will distract the other person's attention. When wearing jewelry, try to choose the same color. The most important thing about wearing jewelry is to match it with your overall outfit.

③ Strictly prohibited clothing

Denim clothing (clothes, pants), miniskirts, slippers (including fashionable underwear)