How to ask and answer questions in hotel interviews?

This interview question is for you to answer your knowledge about hotels. If you don't know this industry, will you choose this industry? And your cognition more or less reflects the clarity of your mind when making choices.

Interview answer: Hotel is a comprehensive place that can best reflect personalized and humanized service. It requires not only certain functional skills, but also a correct attitude towards people and things. I think I will exercise myself more in the hotel industry.

What are your advantages in applying for this position?

Interview answer: I am a hotel management major, and my last job experience made me very suitable for this job; In addition, I am cheerful, like dealing with people, and have good communication skills, which can help me a lot in my work.

Briefly describe your job responsibilities in your last hotel.

Interview answer: My job is a shift system, working 12 hours a day. In the morning, my main job is to go through C/O formalities and corresponding services. At noon, you need to make the report of the day and check the cashier's amount. C/I formalities will be started in the afternoon, and all kinds of complaints and demands of guests will be handled during this period. In the evening, I work as a night manager to handle the night affairs of the apartment. In addition, the night audit work at the front desk should be completed: checking the number of rooms, collecting deposits and so on.

How do you handle guest complaints?

Interview answer: When a guest complains, apologize to the guest first, and then listen patiently to understand the situation. If it is a mistake in the work of the apartment, apologize to the guests and make corresponding compensation. For complex problems, we should slow down the guest's excessive mentality, don't make a statement immediately, and report to the superior leader before giving an answer.

What is your career goal in choosing the hotel industry?

Hint: The examiner wants to know what kind of development plan you have in the hotel. To what extent do you want to optimize yourself? Don't say something empty, it's not true, because it's in those books.

Interview answer: I think my language communication ability is still lacking. I want to overcome myself, improve my ability and make up for my shortcomings. Of course, my wish is to be a qualified front office manager, and I will work hard in this direction.