What compensatory services can the hotel provide?

Compensatory service in the hotel industry is a common strategy to make up for the problems or unsatisfactory experiences encountered by customers during their stay. The following compensatory service measures can be taken:

1. Offer coupons or discounts to customers: This is a direct way of economic compensation, which can be used for the next booking or spending in hotels. When the guest complains that the hotel has moved the property without authorization, the hotel gives the guest coupons to compensate the guest's psychology.

2. Free room upgrade: When the customer is not satisfied with the hotel facilities or services, the hotel can consider upgrading the room for free to provide a better accommodation experience. In the case that the sewer of the guest room basin and shower room is not smooth and the images of several TV channels are not clear, the hotel can arrange engineers to go for maintenance, and pay a return visit to the guests after the maintenance is completed to understand the maintenance progress and guest satisfaction. If it can't be repaired immediately, guests should be arranged to change rooms in time or given appropriate compensation.