Three work plans of the hotel engineering department

Article 1

In the new year, in order to achieve the long-term development of the company, based on the actual situation of the company and our department, the focus of our engineering department’s work in 201x is to focus on engineering The implementation of various tasks of the department, and based on the original work of the engineering department, we will continue to improve service quality and proactively cooperate with the property service center to complete various maintenance tasks. The work plan is specially formulated as follows:

1. Personnel arrangement

According to the requirements of the operation mode and job management, the number of personnel in the engineering department is maintained at the current level to ensure the operation of the water and electricity system. In order to ensure that emergencies are handled in a timely and effective manner, a night shift system is implemented in the existing staffing establishment.

2. Work plan

(1) Strengthen the service awareness of the engineering department. At present, in terms of service, the engineering department needs to further improve its service level, especially in terms of method and quality. This department will conduct regular and irregular training on service awareness and methods to improve the service quality and efficiency of department personnel.

(2) Improve the system, clarify responsibilities, and ensure the healthy operation of the department. In order to give full play to the role of the Engineering Department as a good link between the development of property management and businesses, the work system should be improved and improved based on the form of services, so as to be more suitable for the current work. From the equipment management and personnel arrangement system, we can truly realize that work has rules and regulations to follow, and the system standardizes work. By implementing the system and clarifying responsibilities, the sound development of department work is ensured.

(3) Strengthen equipment supervision and enhance cost awareness. The Engineering Department is responsible for the maintenance and management of all facilities and equipment, which is directly related to the control of property costs. Be familiar with the operation and performance of the equipment, ensure the normal operation of the equipment, and follow the gravity areas supervised during standardized operations. The engineering department will implement the requirements according to the needs of relevant work to ensure that there is equipment, maintenance, and results; and focus on the maintenance of facilities and equipment. Plan to specific individuals.

(4) Carry out training, strengthen learning, and improve skill levels. At present, the scope of services provided by the Engineering Department is still relatively limited, especially limited to the structure of its own knowledge. In order to further improve work skills, it is appropriate to carry out theoretical study, learn from each other's strengths, and improve the service level of the overall team.

(5) Based on the characteristics of facility and equipment maintenance, formulate corresponding maintenance plans and refine the work goals.

3. Do a good job in energy control and management

Energy consumption costs usually account for a large proportion of the daily costs of property management companies. Energy conservation and consumption reduction are an effective means to improve company efficiency. The key to energy management is:

(1) Improve the energy conservation awareness of all employees.

(2) Formulate necessary rules and regulations.

(3) Take necessary technical measures, such as the transformation of lighting facilities and equipment for market advertisements and street lamps, adjust the time of switching lights on and off in time according to the season, and reduce energy consumption to a minimum; Transform into energy-saving lamp control switches and transform into touch delay switches.

(4) Conduct internal assessment and control on equipment operation and maintenance costs to avoid and reduce unnecessary waste.

(5) Read water and electricity meters regularly every month and summarize them to do a good job in energy saving and consumption reduction.

Part 2

The new year has arrived. Faced with the reality of increasingly fierce competition in the hotel industry, and the difficulties and challenges hotel operators are facing with further aging of facilities and equipment, The engineering department must make every effort to carry out year-round maintenance work in conjunction with the hotel's existing equipment and facilities.

1. The overall work of the Engineering Department this year:

The Engineering Department must ensure the normal operation of the hotel's power, further strengthen the maintenance and operation management of equipment, strengthen planned maintenance and equipment inspections, Ensure the normal operation of fire protection, elevators, power distribution, central air conditioning, water supply systems, kitchen equipment and facilities, etc., especially improve the integrity and comfort of restaurant, entertainment, and guest room facilities. We will further intensify energy management, strengthen cost awareness, improve the management of materials and equipment, and manage the placement of facilities and spare parts, and vigorously tap potential and repair and recycle old materials.

Strengthen personnel training, service awareness training, and service skills training, strive for personnel with one specialty and multiple abilities, make full use of human resources, improve services, improve the image of the backend, and promote work quality to a higher level.

2. The Engineering Department will focus on the following tasks:

1. Pay close attention to the training and assessment of the employees of the Engineering Department, from etiquette, appearance, service awareness, service procedures, and service Starting from quality and other aspects, we will improve work skills, improve work efficiency, improve work image, achieve one specialty and multiple abilities, and cultivate comprehensive technicians. For example, electricians must go from strong power maintenance to power distribution, fire protection, central air conditioning, elevators, etc. Technology integration. Implement survival of the fittest and skill assessment for technicians in the Engineering Department. In view of the tiredness of some old employees, new vitality should be injected into the company. Instead of creating a stagnant pool of personnel appointments, a competition and elimination mechanism should be introduced. As the saying goes: If there is no beetle in the door hinge, the running water will not rot. Only by retaining the capable and diligent and eliminating the lazy and mediocre can the entire group be competitive and dynamic at any time. It is hoped that through training and assessment, the employees of the engineering department will be full of enthusiasm to create a comfortable hardware environment and provide customers with comfortable service products. It is necessary to completely change the image of guerrillas, fire brigade, and oil soldiers, so that the back-end services will also be full of richness. hotel atmosphere.

2. Improve work service procedures, strengthen initiative and coordination, and coordinate the timeliness and effectiveness of work with various departments, especially between front and back departments, between teams, and between superiors and subordinates. , don’t shirk the blame and do more. Each team strengthens daily inspections of equipment and facilities, conducts inspections according to standard routes, divides responsibilities, and assigns responsibilities to individuals. In addition, the maintenance team regularly briefs the facility users of each department on the use and maintenance knowledge to prevent brutal operations.

3. In accordance with the inspection and maintenance system, do a good job in planned inspection and maintenance of large-scale key equipment, and do a good job in seasonal inspection and daily maintenance of elevators, central air-conditioning, fire protection, power distribution, and water supply systems, especially for central During the spring maintenance process of the air conditioner, the main unit, its supporting cooling tower, water pump, terminal fan coil unit, and water system are cleaned and maintained, and carefully debugged to ensure the smooth operation of the central air conditioner and a safe summer. Strengthen periodic maintenance inspections of electrical appliances, decoration, plumbing and other facilities in the catering department, guest room department, karaoke rooms, kitchen equipment, and restaurant equipment. Maintenance must be confirmed by the user department as a basis for assessment of each team.

4. Establish the concept of cost economy, give full play to the role of utilization center, improve and follow the management systems and methods of energy, materials, repair and waste, control and reduce material consumption and energy consumption costs, strengthen repair and use, and strive to further reduce costs.

(1) Grasp the quality of engineering accessories, register the use date of major accessory materials, and track the use quality and lifespan. Strengthen the investigation and control of the overall quality of accessories.

(2) Strengthen assessment and statistics on repair and recycling, check the repair and recycling status of the team every month, and resolutely put an end to the bad work style of just replacing without careful maintenance.

(3) Reasonably regulate the economic operation of equipment to prevent leakage and leakage.

(4) Implement energy management measures, strengthen inspections on the use of water and electricity at various points, and eliminate waste.

(5) Strengthen the placement management of materials and equipment accessories. Establish a good equipment spare parts ledger, detailing the use of each accessory material to facilitate control.

(6) Strictly control outsourcing projects, and those who can solve water and electricity installation by themselves can install them themselves. Strictly control outsourcing for equipment maintenance, do as much self-repair as possible, and try to control maintenance costs.

5. Employees in the Engineering Department should enhance their awareness of personal hygiene and grooming, enhance their awareness of personal quality, learn and master new standards, and create a harmonious and beautiful environment for the hotel.

In short, no matter how big or small something is, just do it. We also believe that there is no better, only if we continue to put pressure on ourselves, find the excitement of work, be passionate about our career, and be full of enthusiasm for our work. , pouring deep affection for the enterprise, full of family affection for the customers, and true love for the society, a comfortable hotel will inevitably become a home away from home for the customers.

Part Three

On the occasion of bidding farewell to the old and welcoming the new, the Engineering Department will review the work carried out in 201x, sum up experience and identify shortcomings, and will use a more pragmatic attitude to Actively cooperate with the company's strategic policy of operation, refine management, tap potential from within, seek benefits from management, tighten requirements, strengthen training, be brave enough to face shortcomings, unite as one, enhance awareness of the overall situation, responsibility and collaboration, and work together with one heart and one mind , work hard to get the job done. We will continue to carry forward the spirit of professionalism and dedication, and work hard for the rapid development of the company.

The preliminary ideas for this year's work mainly focus on "adjustment, improvement, standardization, implementation" and other aspects.

1. Adjustment: Mainly to standardize service processes, adjust current management methods, modify and improve relevant management systems, and focus on property quality services;

2. Improvement: According to company leadership The proposed policy of "hotel-style management, five services" refines the work of the department and integrates the management system into all stages and links of daily work to form a complete set of work management processes;

3 , Standardization: Combined with standard requirements, standardize each link of the above work management process, refine and implement it to individuals, so that each link has plans, systems, implementation, inspections, improvements, and relevant records are formed; < /p>

4. Implementation: Increase inspection and supervision, combine the performance appraisal system and the inspection and evaluation system, strengthen execution, strengthen the timeliness and effectiveness of rewards and punishments, improve the sense of responsibility of employees in the department, and make all aspects Rules and regulations are implemented.

The following is the specific work plan of the Engineering Department in 201x:

1. Pay close attention to the training and assessment of the employees of the Engineering Department, from etiquette and courtesy, appearance, service awareness, service procedures, and service Starting from quality and other aspects, we will improve work skills, improve work efficiency, improve work image, achieve one specialty and multiple abilities, and cultivate and recruit comprehensive technicians. Implement survival of the fittest among technicians in the Engineering Department. Only by retaining outstanding key employees and injecting new vitality into the tiredness of some old employees can the entire group be competitive and energetic at any time. Through training and assessment, the engineering department's logistics employees are full of enthusiasm to create a comfortable hardware environment and provide tenants with comfortable service products.

2. Improve work service procedures, strengthen initiative, coordination, and coordinate with various departments, especially rationally arrange the night work of the engineering department, strengthen daily inspections of facilities and equipment, and divide responsibilities , the responsibility lies with the individual, and barbaric operations are prohibited.

3. In accordance with the inspection and maintenance system, do a good job in the planned inspection and maintenance of large-scale key equipment, and do a good job in seasonal inspections and daily maintenance of elevators, central air conditioners, power distribution, and water supply systems, especially central air conditioners. Cleaning and maintenance of the main unit and supporting cooling towers, water pumps, and terminal fan coils, and careful debugging to ensure the smooth and safe operation of the central air conditioning main unit. Strengthen maintenance cycle inspections of various equipment in public areas and other areas.

4. Update of elevator inspection methods. In view of the frequent occurrence of elevator accidents and the phenomena that were not discovered during the inspection work of the engineering department, we analyzed and summarized the original inspection methods and improved them. On the basis of the original inspection of only the machine room and elevator main engine, the inspection has strengthened the inspection of ride comfort, stability and noise conditions, as well as the operation observation of the car top and the inspection of the pit. Supervise maintenance units to improve maintenance levels and eliminate hidden faults. Strengthen the follow-up supervision of elevator maintenance.

5. Establish the concept of cost economy, give full play to the role of profit center, improve and follow the methods of energy, materials, repair and recycling, control and reduce material consumption and energy consumption costs, strengthen repair and recycling, and strive to further reduce Engineering expenses.

(1) Grasp the quality of engineering accessories, register the use date of major accessory materials, and track the use quality and lifespan. Strengthen market research on the prices of accessories, including price research and control on materials for renovation and renovation projects.

(2) Strengthen assessment and statistics on repairing old items and recycling them, check and report the status of repairing and recycling items every month, and resolutely put an end to the bad style of just replacing items without paying attention to careful maintenance.

(3) Reasonably control the economic operation of the equipment to prevent leakage and leakage.

(4) Implement energy management, strengthen the use of water, electricity and natural gas, check monthly meter readings and compare them, and archive the usage of water, electricity and natural gas to facilitate department cost control .

2. Phase 2 takeover of the Engineering Department

1. Do a good job in familiarizing the personnel with the facilities and equipment and training the personnel in the early stages;

2. Conducting inspections on all facilities and equipment Make equipment ledgers in advance so that they can be checked during handover, and the ledgers and equipment can be adjusted accordingly;

3. Arrange engineering personnel to participate in equipment debugging and become familiar with the operating status of each equipment;

4. Based on the operation status of Phase 2 equipment, formulate daily work plans for each team.

In short, no matter how big or small, you have to do it. We believe that there is no better, only we continue to put pressure on ourselves and look for excitement in our work. 201x is destined to be an extraordinary year. , it is also destined to be the most stressful year for the engineering department. All employees in the department are required to have a correct work attitude, move towards scientific and standardized directions, implement standardized management, promote efficient teamwork, and make efforts to improve service quality and work quality a central task. In the future work, we will continue to carry forward our achievements, overcome our shortcomings, and strive to complete various tasks assigned by our superiors. Keep working hard in this direction, keep improving, and keep improving.