What does Ctrip's guarantee mean?

Ctrip's guarantee refers to a guarantee provided by Ctrip's website for passengers in travel reservations. Ctrip will temporarily keep the funds after receiving the advance payment from the passengers, and then transfer the funds to service providers such as hotels after the passengers confirm their stay. If the hotel and other service providers cannot provide the services required for the order, resulting in the loss of passengers, Ctrip will compensate the losses according to the situation.

This safeguard mechanism can save tourists the cost and time of dispute resolution, maintain fair competition in the tourism market, and improve consumers' confidence, which has also won the favor of consumers. Ctrip's security mechanism is an important measure to develop the security system and tourism market independently on the basis of safeguarding interests.

Ctrip's guarantee mechanism is not only a service, but also a responsibility. Ctrip has always been committed to providing consumers with better tourism services, always adhering to the business philosophy of safety, convenience and integrity, constantly improving the service system, promoting the development of the tourism consumer market and actively promoting the sustainable development of the industry.