How to improve hotel management ability?

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Hotel managers' ability improvement-problems to pay attention to

Managers need to constantly strengthen their study and self-analysis in all aspects, and more importantly, improve their ability in many aspects. Through learning, we can get the sublimation of management.

first, loyalty is the best embodiment of managers' working ability

every manager has his own ability, and some have several abilities at the same time, but loyalty is the biggest ability among all the vertical abilities. If a manager is disloyal to his superiors, there will be a lot of work that goes against or hides from his superiors, and the performance of the work will naturally fail to meet the objectives of the department and the hotel. If a manager is disloyal to the hotel, it is a natural result to set out for his own interests everywhere and ultimately violate the goal or purpose of the hotel. Even if an employee is outstanding in many aspects, no matter how great the ability is, it is redundant because of the problem of loyalty. It's like an arrogant and brave warrior. Although he has superb skills on the battlefield, he is not used, and that is not a soldier he can rely on. Today's society is a slave society of money, and many hotel employees have made disloyalty to the hotel under the temptation of money, resulting in huge economic losses for the hotel. As for the new employees who have only been working in the hotel for a few days through the recruitment process, it is even more common to leave without saying goodbye with important hotel information ... For example, there are problems in hotel reservation, which are all carried out through personal communication, and the hotel does not have a sound filing requirement and a reservation center (of course, this is caused by encouraging everyone to create more achievements and enthusiasm). I just didn't expect serious consequences ... (As long as I resign as the manager of a key department, I will inevitably take away a group of guests); Furthermore, for the implementation of the work system, we will give employees or managers the idea of being late for work (after criticism, education and punishment). The consequence of leaving the office late is that we trained people but didn't keep them, wasting the resources of the hotel in vain. Therefore, only loyalty is the greatest embodiment of all managers' abilities, and disloyal managers lack the best working ability, even if they have more abilities, it is difficult for hotels to accept them. Why? (There are endless future troubles).

employee loyalty is equivalent to the cornerstone of the hotel's development. If there is something wrong with employee loyalty in the best hotel, its "one-vote veto" reaction to hotel development may occur. We can try to improve employee loyalty from nine aspects: this is my personal idea

1. Make good recruitment and lay a good foundation for improving employee loyalty from the source.

2. do a good job in induction training and give employees the first lesson of "loyalty".

3. Strengthen the daily performance counseling of employees and provide necessary social quality and public morality education for individuals.

4. Overcome the management mode of "taking care of relatives", treat employees as relatives and managers as the main people, so as to avoid the hotel becoming a family workshop management.

5. standardize the system and strengthen the transparency of management rules.

6. Formulate reasonable and fair salary and welfare policies.

7. Retain talents by career, introduce the initiative of management in a timely manner, and reward (including spiritual and material incentives).

8. Insist on resignation retention and resignation interview to find out the real reason for resignation.

9. Managers should also talk about credibility with employees, and leaders should do what they say.

second, innovation is the biggest driving force for the survival and development of hotels (industries)

in the current market competition, the competition of independent innovation property rights has become the focus of competition for hotels and even countries (a large number of foreign hotel chains have flooded into the China market). In order to occupy a place in the fierce market competition, hotels must carry out institutional innovation and technological innovation to improve their competitiveness. There are many kinds of hotels in China, but there are few hotels with special industries in China (Motel, Motel 168, Home Inn and Jingjiang Star are few), which is less than three-tenths of the chain declared by foreign countries (especially high-star hotels). This innovation is not only an internal problem of the hotel, but also a prominent problem of the whole industry and even the whole hotel industry. Innovation is our main task for hotels to build a century-old career. Facing the increasingly fierce competition in the hotel industry, our innovation can be considered from the aspects of producing dishes, characteristic services, functional innovation, skill innovation, management innovation and equipment innovation. At present, although we have been listed in the front of Hanjiang and even Putian hotel industry, there is still a lot of room for us to develop, which depends on all the hotel administrators to proceed from reality and constantly find something innovative around us to innovate and reform in order to achieve greater development of the hotel. Managers and employees should be aware of a law: only when hotels are developed can employees have opportunities for development. In order to better play themselves on this platform and express themselves.

Third, saving is the first major means to control costs

For those departments that have a large number of low-quality consumables and frequently used electrical equipment and facilities, they can never get rid of the cost troubles caused by high loss expenses. The task of solving this problem naturally falls on our managers, who should make systematic and detailed plans. Not long ago, we put forward effective control and management on the problems of running water, ever-burning lamps, on-time opening and closing of related electrical appliances and energy, and serious waste of staff canteens. Although the effect is not obvious, it still sounded the alarm. For a hotel pursuing development, saving is not only a slogan, but also a reality. We must start from many aspects:

1. Saving production consumables. The production of consumables is always a big part of the hotel cost, and the space saved here can be continuously explored. Successful international and domestic large-scale hotels usually adopt the following measures: improving equipment, improving operation methods, improving process flow, improving working environment, especially recycling.

2. Saving management expenses. The larger part of the hotel's operating expenses is the management expenses, which saves a lot of space. The aspects that can be considered to save management expenses are closely related to the hotel culture, and the hotel culture is determined by the top decision-maker. In order to save management expenses, we can consider many aspects, such as: establishing a reasonable and streamlined organizational structure, lowering the internal reception standard, reasonably arranging the attendance trips of the fleet, and establishing a strict reimbursement system and process to control unnecessary reimbursement; Improve the effective management of public facilities and equipment, reduce the cost of maintenance or repair, etc.

3. The way and breakthrough of saving can be found according to your own problems, and it is not possible to do it just by following others' advice. I think it's more important to establish a performance appraisal on saving. Only with the concerted efforts of everyone in Qi Xin, the hotel can save 1 yuan money and 1 yuan money every day ..... and the results will be obvious.

Fourth, being pragmatic is the general direction that all staff need to master.

"Being pragmatic", all hotel activities should proceed from a pragmatic point of view, and all activities divorced from reality are empty and fruitless. (The number of effective meetings, the meaning of each instruction and the effectiveness of each instruction should be in accordance with the rules of the game), of course, all the starting points are good, and whether they can see results will be discounted. Activities that do not proceed from reality may even lead to the consequences of the hotel. The so-called pragmatic, which requires our managers to lead by example, play a leading role, master the various procedures and processes of your management department, and lead employees into a formal track. (employees are required to do what they have to do ..................................................................................................................................................................... For the skills and skills of service, the relevant departments should proceed from reality, consider the quality of service, how to break through innovation and promotion of varieties, whether innovative products can be accepted by guests, technological innovation, effective management of facilities and equipment, etc. In addition, managers should consider the practicality and feasibility of service operation, and provide excellent service plan, control work cost and effective performance management for guests; Hotel management decision makers should consider the development direction of the hotel, the development direction of the hotel, and what is the development direction? Is to seize the direction of the market, a large number of core managers and the effective management effect of managers ... Personally, I think that pragmatism requires us not only to consider problems from reality, but more importantly, we should implement our various plans from reality and make substantial progress for departments and employees. This is truly pragmatic.

V. Reputation is the greatest guarantee in the communication process

Honesty and trustworthiness are not only the basic moral norms of everyone, but also the guarantee for smooth business contact between hotel departments. At present, the lack of integrity has increasingly become a hot and difficult issue affecting the hotel development and personnel stability, and it is also an important factor affecting the hotel agreement cooperation unit and the improvement of trust.

Our hotel managers are advocates and promoters of hotel reputation, and the reputation of the hotel helps to shape and enhance the reputation of the hotel, so hotel managers have an important influence on the reputation of the hotel. Therefore, starting from the reputation of the hotel is more conducive to the cultivation of the reputation of the hotel. When the hotel is carrying out a series of activities, the hotel managers and customers should stress credibility and rules of the game. Because the reputation belongs to the hotel itself, it can provide soft packaging for the hotel to seize the market. Inside the hotel, credibility should be emphasized between employees, and leaders and employees should also emphasize credibility. Employees who don't talk about credibility will be eliminated by the hotel, and leaders who don't talk about credibility will gradually lose people's hearts, thus evolving into the result of "those who have lost their way will be helpless", which will eventually affect the normal business activities of the hotel. In a word, it is also an expedient measure to gain credibility if hotels want to seize the market. To establish a good interactive cooperative relationship between employees and leaders, stressing credibility is the basic premise and the greatest guarantee for effective communication.

6. Efficiency is the biggest goal of those who pursue performance.

The hotel pursues the maximization of benefits, which requires us to maximize the working efficiency inside the hotel. Although the higher the efficiency does not mean the higher the benefits, because there are also factors affecting the benefits such as market and price, the lower the efficiency, the greater the losses the hotel will suffer. Hotels usually emphasize personal work efficiency in the principle of employing people. A fair and just leader, who appreciates the basic conditions of employees, is often inseparable from the efficient work efficiency of the employees.

how to improve the work efficiency of managers? A large number of books on the market recommend several methods, but I personally think that some methods are difficult for managers to control subjectively and are not practical. For example, "Don't answer calls that are not related to work" (because we don't know whether the calls are related to work or irrelevant before answering) and "Don't accept guests without appointments" (because some guests without appointments happen to be important customers of the hotel or will become important customers of the hotel in the future). I have the following views on improving work efficiency:

1. Scientifically arrange the transaction order

A manager has a lot of things to do every day, and it is difficult to finish everything. This requires us to prioritize. Generally speaking, affairs can be roughly divided into four categories: important and urgent, important but not urgent, unimportant but urgent and unimportant and not urgent. Generally, the order in which we deal with it should be: first deal with important and urgent affairs, then deal with unimportant but urgent affairs, then deal with important but not urgent affairs, and finally deal with unimportant and not urgent affairs. What we need to pay special attention to is that the most important thing is not necessarily urgent, and the most urgent thing is not necessarily very important; If we only deal with things according to the urgency, we will inevitably ignore the seriousness of things.

2. Reasonable authorization

Give subordinates certain rights, entrust them to handle their work independently and complete their tasks on their own initiative within a certain authority, so that managers can get rid of some "trivial" affairs and concentrate on more important things and solve more urgent problems. According to the previous division of affairs, managers can generally hand over the two types of affairs "unimportant but urgent" and "unimportant and not urgent" to competent subordinates.

3. Don't be a perfectionist

Only by not being a perfectionist can it be possible to "constantly improve" yourself. A perfectionist wastes time as much as a procrastinator. People who are good at using time should know when to be perfect and when they just need to meet the basic standards. Not being a perfectionist doesn't mean that we should "shoddy". In fact, it means that we should understand a truth: "It is not worth the loss to spend 9% more energy to strive for less than 1% of the income".

4. Planned procrastination

"unimportant and not urgent" affairs can not only authorize subordinates, but also be "delayed" in a planned way, because if such affairs have to be completed on the same day with overloaded time and energy, they will make themselves exhausted and affect the quality of the whole work and the overall work rhythm in the future. There is an essential difference between "planned procrastination" and procrastination. The key to "planned procrastination" is "planned", while the procrastination style is "unplanned" blindly. Planned procrastination is to arrange and allocate working time and energy scientifically, while unplanned procrastination is a waste of time and energy. Today, with the increasing work pressure, we must not put too much pressure on ourselves. Leave yourself a little room for energy today, and tomorrow you will have full energy to be competent for a bigger "challenge".

5. Create and make use of "whole block" time

It is more efficient to concentrate on work for one hour than to be interrupted for 1 or 2 minutes for two hours. As a manager, you should be good at creating "whole block" time for yourself and making good use of this hard-won "whole block" time, and you should also know how to provide employees with "whole block" time to finish the work you told them, so as to improve their work efficiency and work mood.

6. Refuse to ask for instructions on dependence

Some subordinates are so dependent that they don't want to think more, and they always hope that their superiors can give them advice. Managers should reject such "thoughtless" requesters. Let the employees who come to ask for instructions go back with problems, think of solutions and report with results. On the one hand, it can save your precious time; On the other hand, it is also conducive to the growth of subordinates, so that they can undertake more arduous work. Of course, as a manager, we should master the methods and steps of division of labor and management of work progress, and do the process of division of labor, confirmation, progress supervision (reminder) and task completion time for employees' work.

7. Proper use of tools

Proper use of some auxiliary tools can speed up our work. For example, using computers and communication facilities can facilitate us to retrieve information or statistical data, thus improving our work efficiency.

8. Improve the transaction processing ability

Improving the transaction processing ability can shorten our transaction processing time, thus improving our work efficiency. Therefore, improving transaction processing ability should improve work efficiency.