Hotel management loopholes and evasive measures

Hotel management loopholes and evasive measures

Pressing wire refers to the high-voltage wire, whose voltage is high, which makes people feel scared and can't be touched. Where's will? High voltage line? Introducing this word into hotel management can be understood as an inviolable and untouchable problem in hotels. Once it is violated, it will be severely punished. However, despite severe punishment, many people are still working hard; Not long ago, "Youth Times" revealed that the reception staff of a star-rated hotel stole hotel property from employees to supervisors for more than one million years. It's really shocking and a warning to hotel managers. Let's take a look at the loopholes in hotel management and evasive measures! ?

I. Management loopholes

Common touches in hotels? High voltage line? These problems mainly include the following aspects:

1, accounting problems at the front desk

(1) The rooms sold are not accounted for, the computer does not do C/I processing, and the room fee income is taken for itself; This situation is especially easy to appear in half-day rooms and hourly rooms that are regarded as daily rent (artificial room rate)

② If the direct C/I room is not reserved before 06: 00 in the morning, the computer will not check in immediately, but wait until 06: 00 to do C/I, so that the one-day room rate or half-day room rate paid by the guest before 06: 00 will be his own.

(3) sell it to the guest room at full price or high discount, and register the account with a computer at a lower discount, and take the discount difference in the middle as your own; This situation is easy to happen on holidays or when the room is tense.

(4) For the remaining money that the guests have used for settlement for a long time, they have handled it and kept it for themselves.

⑤ Take cash as collateral, ensure that the guests don't arrive, and directly take the room deposit as your own.

6. For the items damaged or taken away by the guest in the room, the guest has compensated the expenses, but the cashier at the front desk does not compensate. Afterwards, please ask the corresponding management personnel to sign the bill without making compensation, and directly take the compensation fee as their own.

⑦ The cashier at the front desk keeps the long money that guests don't need to change for a long time.

The above are the main possible problems, of course, there should be other situations; The problems of front desk accounting are mostly caused by the cooperation between several front desks, front desk and cashier, and front desk grassroots managers.

2. Other accounting issues

(1) Merchants don't keep records of goods sold; It is easy to happen in lobby bars, shopping malls and other places.

② Record the cash discount that is not actually generated.

(3) hide the received accounts receivable and treat them as bad debts, or take the money that has been treated as bad debts directly without reporting it.

(4) Food and Beverage Department dishes? Flight orders? Phenomenon, that is, there is no charge for serving food, but directly charging guests for their own.

3. Sales staff sell room products, catering products and meetings to customers at lower prices, and the expenses are borne by the hotel, and kickbacks are collected from the customers themselves.

4. Ask guests for tips, kickbacks, etc. This situation is easy to happen to concierge and entertainment staff, which has a very bad influence on guests.

5. Take the hotel guests' articles or other equipment items out of the hotel and take them for yourself; This situation is easy to happen in housekeeping department and engineering department.

6. Other serious negligence, such as stealing guests' belongings, C-level negligence stipulated in the employee handbook, and money for immediate dismissal.

Second, evasive measures

As a labor-intensive tourism enterprise, hotels have relatively more business contents and are difficult to manage. High voltage line? The problems in are some loopholes in the management process, which should be managed and controlled from the following aspects:

1, strengthen human resource management and improve the quality and level of employees.

Because hotels have more requirements for service personnel, and many enterprises, in pursuit of profits, give relatively low wages and welfare benefits to service personnel, and cannot find qualified personnel when recruiting service personnel; At the same time, the service staff are touched by low income? High voltage line? Make it possible and bring losses to enterprises. This requires the human resources management department to do a good job in recruiting employees.

2. Strengthen training.

① Strengthen staff training; Cultivating qualified and well-trained employees is the basic requirement of hotel work, and now more and more enterprises attach importance to training; We should improve employees' understanding and their own development;

(2) Strengthen the training of managers; Many hotels only pay attention to the training of employees, but ignore the training of managers, especially the training of business department managers is very important. First of all, we must ensure the high quality of managers.

3. Improve the professional level and control ability of managers.

Some hotel managers, even middle-level managers, have no operational ability in the area under their jurisdiction, only ask superficial questions, and lack the ability to control the business, which makes some employees afraid to touch it? High voltage line? Without being discovered.

4. Strengthen supervision and management.

It is very important to strengthen supervision, especially the supervision of business premises. Supervision should include horizontal and vertical, not superficial, but in-depth.

Contact with hotel management? High voltage line? These problems not only caused property losses to the hotel, but also greatly damaged the reputation and image of the hotel. Any hotel should strive to put an end to similar problems in order to improve the economic and social benefits of the hotel.

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