When I worked as a hotel receptionist for two months, I met those wonderful things.

20 15 years, graduated from university, stayed at home for a month, and decided to go to Chengdu to pursue his love. In August, carrying 800 yuan, I set foot on the train in Chengdu, and my ass ached after 27 hours of hard seat separation.

When I got off the bus, my good friend L took me to the express hotel where she worked. I met the manager on the same day and the interview was successful. I am interviewing at the front desk, but I have to make a room for a week before I can be transferred to the front desk.

The work of the guest room is easy to get started, which is nothing more than changing sheets, sweeping the floor, cleaning the toilet and brushing the toilet ... as long as you are willing to contribute and use a little intelligence, you can do it well. First day cleaning 17 room.

Besides being tired, the biggest pain is the psychological burden when sleeping in the dormitory. Seeing that the used condoms on the ground don't flush the toilet, I feel extremely unbalanced. I often think that my parents have worked hard to train me to study for more than ten years just to brush the toilet. But then I figured it out. I have no willful capital. This job of food and accommodation is my first step in this city.

I think I should be grateful for these two months' experience. As soon as you step into the society, you will see the dark side, and the difficulties in the future will be much easier to accept. Later, I often mentioned this experience to others, but what I said most was the wonderful things I met that year.

The man who stole TT

There are three shifts at the front desk, three shifts in the morning, noon and evening. Everyone should be responsible for the capital exchange of his shift. If you have more, you won't return it. If you have less, you will make it yourself. Anyone who has stayed in a hotel knows that there are usually some goods at the front desk for guests to consume, including TT.

Unfortunately, my shift, TT, was stolen twice, so I had to wear it with tears in my eyes. Fortunately, I found the person who stole TT through two monitoring and got my loss back.

The first one is a man riding an electric car. One night, I was on the night shift, and a man and a woman came. That man is very drunk and overbearing. I like his electric car parked in front of the hotel.

There are special security guards to look after the vehicles. I explained the situation to him, but he refused to accept it. He offered to let me handle it myself, or let me compensate for the loss, or he pushed the electric car into the hotel lobby.

I can't accept it either. I can't leave work to see any electric cars. Secondly, the hotel lobby is not a place to park electric cars. I thought I met a strange flower who was drunk and importuned, but in fact he was a thief who was drunk and importuned.

While dealing with me, he reached out to TT on the counter, but this was what I saw when I checked the surveillance later, when he had already checked out.

I want to admit it, but I didn't expect the balance of fate to tilt towards me. A month later, he came to check in again, with another female companion, and I recognized him at a glance.

This is all because he pestered me for too long that day and was deeply moved by his face. Of course, I didn't shy away. I pointed out the fact that he stole condoms in front of my girlfriend and asked him to pay.

The second person who stole TT was an old man in his sixties and seventies.

One day in the middle class, an old man and two grandmothers came to check in and said that the younger generation had booked a room. I query received the reservation information and repeatedly confirmed that the room was booked from a third-party channel and had been paid. Three old people checked in after confirmation. Considering their age, I chose the brightest standard room in the hotel for them.

As a result, at the end of the evening, three old people went downstairs and asked to check out. The room has been checked in, so it is impossible to check out after so long. I explained it again and again, but they didn't listen. One of the old ladies has started to say bad words. At this time, my colleagues in the next class just came to take over.

He counted the goods and found that a box of TT was missing. He helped me explain it to the old lady. I began to check the monitoring, and found that when the old lady and I were arguing, the old man quietly approached the counter, stole TT and put it in his coat pocket.

What a familiar routine, first to attract my attention by importuning, and then TT, it's my fault that I fell into the same pit twice.

I said to the old man, you have to pay for the goods you paid for. Uncle retorted that he did not take it. I continue to think that he explained his "criminal" process. Reluctantly, he took out TT from his pocket and threw it on the counter. The old lady looks pale, but her momentum is not weak. She shouted at me, "I don't know what this is! Give it back to you! "

Up to now, I haven't figured out whether the old man is old and strong or just likes to take advantage of small things.

Live in a big bed room with my sister.

One afternoon, a guest came and booked a big bed room online. After he checked in, he asked for an extra quilt.

A room has a set of supporting facilities and there is no extra quilt for him. I explained the situation to him. As a result, he asked me, "Do you want me to share a quilt with my sister?"

I suggested that he change to a standard room with two beds, but he refused. He insisted on living in a big bed room and was deadlocked. He called the customer service and complained to me.

The manager received the complaint information from his superiors and came to solve the problem. The manager suggested that the hotel should bear the difference and change the standard rooms for them. As a result, he insisted on staying in the big bed room.

In the end, he lived in a free big bed room, and my salary was deducted. The surveillance caught him and his "sister" rushing back to their rooms, impatient in the elevator.

03 people who fall in the bathroom

Fell in the bathroom, the hotel is supposed to be responsible. Even if the guest wears the wrong shoes and enters the bathroom, it is because the hotel tips are not in place.

By the way, remind friends not to wear disposable slippers provided by the hotel to take a bath, which is really slippery.

Ok, let's get down to business. Let's talk about this slipped female guest.

They are a family of three who come to Chengdu to play. The children just started kindergarten. It was a beautiful trip, but it was destroyed in one thought.

One day when I was on duty, a female guest came downstairs, saying that she had fallen and her ass hurt, and asked for an ambulance. I helped her to the sofa and called an ambulance.

There is a guest sitting on the sofa. Because he is not satisfied with the room, he asks to change rooms. I told him to wait for a while and get rid of it first.

This kind of thing can be big or small, and it is not good to delay the treatment time. As a result, the guest was a little unhappy.

While waiting for the ambulance, I changed the room for this guest, but he didn't mean to go back to his room. He sat down and talked with the couple about how to get compensation for the fall. I wonder if this guest's "warm heart" touched the fallen couple. The lady who had just been able to go downstairs suddenly could not stand.

Sent to the hospital, the examination showed no damage. However, the couple requested hospitalization. At this point, they embarked on the road that they would not "die" if they did not do it.

They asked the hotel to pay 654.38 million yuan before they were willing to leave the hospital. Of course, the hotel refused. So they don't stop doing things and don't leave without paying.

The wife lives in a hospital and the husband lives in a hotel. During the period when the children started school, the husband sent the children home. Round-trip air tickets cost thousands, which shows their determination to fight to the end.

During the period, the manager felt that delay was not the way, and proposed to waive the accommodation fee, and the inspection fee was also borne by the hotel. As a result, they didn't comply. If you insist on not paying100000, sue the hotel.

After several unsuccessful negotiations, the store manager gave up completely. No more reconciliation through weakness.

Finally, because the female guest who fell failed to appeal because she was not injured, she paid tens of thousands of yuan for hospitalization, hotel accommodation and appeal fees. The enthusiastic people who gave them advice at that time have long since disappeared.

I have worked as a service worker, and I have seen many people who are unwilling to respect service workers. Being scolded and cried by the guests, but also smiling to provide services for the next guest; I have also been a customer, met unreasonable waiters, and have always been black-faced and arrogant; I met an irresponsible waiter. In Carrefour, in order to get off work early, they take customers' things out of lockers and throw them into shopping carts.

These beautiful things will pass with a smile. But the incomprehension between service personnel and customers has not passed.