What are the effects of smile management on the hotel and its customers?

Smile service can satisfy the needs of the people being served to the greatest extent. This is because smile service provides a high level of spiritual pleasure and psychological enjoyment, which itself has "gold content". And smile service is a kind of "glue" and "synergist".

Conor Hilton, the chairman of the famous American Hilton Group, quickly developed a little-known hotel into a multinational company with more than 70 luxury hotels across five continents of the world. When people ask When asked about the secret of his success, he proudly said: "Rely on the power of smile. Without the beautiful smile of the waiter, it is like the garden losing the sun and wind in spring.

Extended information:

Smiling must come from the heart. Since smile is a kind of emotional language transmission, it must be emphasized that it comes from the heart. Only a sincere smile can have the power of understanding, infect the other party, and exert the power of emotional communication. It serves as a bridge, creates a good working atmosphere, and is beneficial to one's own physical and mental health.

Smile service should be consistent throughout all aspects of comprehensive service work. In this way, the smile service can finally play its role.