I'm going to interview the housekeeping secretary of Kempinski Hotel in Chongqing. What should I prepare? How about the salary?

The room attendant is not very demanding. He doesn't meet the guests in person, but through telephone service. Fluent speech and standard Mandarin are required. Do things carefully. It's good to know a little about office. If the hotel has a high star rating, English is required. Wages vary from place to place. I am in Wenzhou 1700 or so!

Responsibilities of the attached clerk:

1, attend the weekly class meeting and after-work meeting held by the foreman of the room service center.

2. Responsible for sending and receiving information with other departments of the hotel.

3. Familiar with hotel service items, service hours and telephone numbers; Be familiar with the customer's situation and ensure that the computer data is consistent with the actual use of customer service.

4. Receive, register and store the items left by the guests according to the procedures.

5. Take good care of the guest supplies provided by the room center.

6. Provide wake-up service for hotel guests.

7. Accept the guest's telephone message.

8. Provide long-distance telephone dialing, billing and consulting services for guests.

9. Be responsible for the internal communication of hotel fire alarm and emergency.

10, participate in team training, improve work skills, master telephone business knowledge, and meet customer needs.

1 1. Keep housekeeping department and warehouse clean and tidy, and keep items in order.

12, complete all kinds of statistical projects in time as required.

13, review the work of this shift to ensure that there are no mistakes and omissions in the work.

14. Please register the lent items in detail and take them back.

15, do a good job in the management of walkie-talkies and various keys to ensure correctness.

16, directly report the problems encountered in the work to the superior.

17, complete other work assigned by the immediate superior.

18, report guest complaints and make records.

19. Make sure the room is accurate and check with the front office and floor in time.

20. Ensure that the spare items, articles used by guests and articles in the warehouse of the housekeeping center are complete and can work normally.